Is it possible to change look and feel of "Minimize" button of virtual agent?

[Narayan K]

Hi there,

I, am trying to make minimize icon of VA to "red circle" with "black X " in it.

Could you please share any document which I can refer to achieve this requirement. Is there any OOTB way to achieve it?

Thanks!

[glideFather]

Hi @Narayan K,

I believe that Mark answered it here: Changing the Virtual Agent client minimize chat icon

[prerna_sh]

Hi @Narayan K ,
You can check out this as well:
Virtual Agent button icon customizations 

and article provided by @glideFather as well.

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Thanks,
Prerna

[Tanushree Maiti]

Hi @Narayan K 

1. locate the Service Portal you are after, and open the Theme which is being used. For example:

2.Upload your own image to the images table. Name :VA-close-button-uploaded-image-table.png

3. Go to your theme which you have found in step1 -> Within the Theme CSS Variables, You would reference this like:

$sp-agent-chat-btn-close: url("/VA-close-button-uploaded-image-table.png");

Save it..then chk