is there a way to update the vip icon in incident form that comes in caller field

[Deepika54]

Hi team,

For a vip user in incident form, below is how ,it comes in service operation workspace

Below is the OOB client script(highlight vip caller) responsible for that which i think

if we just want to change the name of VIP to frg. is there any way by which we can do that or if any image/icon is provided, where to update so that the icon comes as showing in the incident form.

Kindly help

[Ankur Bawiskar]

@Deepika54 

it comes from the icon stored in ServiceNow database at line 27

You can't alter that text

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Deepika54]

is there any table from where it can be accessed?

[Ankur Bawiskar]

@Deepika54 

As informed -> not possible to alter that

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Deepika54]

ok but if i have to inform to client. i need to provide them evidence as they will not understand from a technical point of view. Can you please help in providing any link which would really help me.