Issue auto resolution timeout setting to unassign virtual agent and reassign to define queue

[AnuragK]

Hello Experts,

I have enabled Issue auto resolution on my instance and setup Task SLA as 15 minutes to unassigned the incident if virtual agent doesn't solve the problem. However, if user accept the notification the define SLA which is 15 minutes doesn't work. Any suggestion what need to check to make this work?

Thank You.