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Dashboard Platform Analytics

Hello Can we get all the dashboard links in a table? Like, can we get all the dashboard links in a column like (refer the below image) Owner, group created and updated by?? attached the screenshot for better understanding.  

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Resolved! UserCriteriaApi usage

Hi everyone,I am currently working on a requirement where I need to evaluate User Criteria for a Knowledge Base at the Service Portal widget level.Here’s what I’m trying to achieve:We have user criteria set up for different Knowledge Bases.I want to ...

ujjwala_678 by Tera Contributor
  • 910 Views
  • 9 replies
  • 4 helpfuls

Resolved! How to check CC recepients in Email Logs

Hi Everyone,I have added cc and Bcc Recepients using email script. But the Email Logs only show To Recepients.In which field of the Email logs can I check if its working fine ?Thank you!

Madhan007 by Tera Contributor
  • 432 Views
  • 3 replies
  • 1 helpfuls

How To Respond To Entities - Virtual Agent

Hi Community I am practicing NLU with ServiceNow virtual agent precisely Named Entity Recognition for the first time. I am created a Topic that tells the users "How are you feeling?" (text input) and I have created the intents (#Mood) and entity (@ha...

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Agent Chat/Virtual Agent

Can I turn on Agent Chat without turning on Virtual Agent? Or what is the best practice? Right now, I have a requirement that we want to turn on Agent Chat but they don't want to turn on Virtual Agent.  Your solution is greatly appreciated! Thanks!

Identify PHI or PII in ServiceNow

Is there a way in service now to scan to find all incidents that may have potential PHI and PII in them. Is anyone else scanning the incident data and removing/hiding this data? 

Gemma4 by Mega Sage
  • 473 Views
  • 1 replies
  • 0 helpfuls

Resolved! Virtual agent designer

Hey Everyone,  I'm trying to use the virtual agent for the first time . I'm trying to create a new topic block in the designer. still its throwing out an error as below. I tried all the plugins and roles , which seems to be fine. 

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AravindKari by Tera Contributor
  • 420 Views
  • 2 replies
  • 1 helpfuls

Dashboard issue with Interactive filters

Hi, I am  facing an issue with the top dropdown filters on one of our Performance Analytics dashboards. The dropdown filters — such as Age Range and Assignment Group â€” are configured under the Breakdown Sources in the dashboard properties.The dashboa...

SatyasaiA by Tera Contributor
  • 386 Views
  • 2 replies
  • 0 helpfuls

Master Flow handling Catalog Item Requests

We have a requirement to create a master flow  handling Catalog Item Requests, We already have a running flow, wants to make changes in that as per conditions -  Condition 1. When there are multiple RITM for one request, When we change state of first...