Hi Community,I’m trying to identify the out-of-box mechanism responsible for automatically resolving records after they remain in “Awaiting Caller” for a certain number of days.In our instance this behaviour applies to multiple tables, including:Inci...
Hi there, I wanted to change how "End Chat" icon looks in ServiceNow. I wanted to make it like "Red Circle" with black "X" in it. Could you please let me know how this can be achieved? and is there any way to make this change without any customizat...
Hi All, I am writing the script in the sc_request workflow (wait for condition) that untill the all the RITM is not approved the REQ show requeste but below script is not working in the wait for condition.answer = (function () { if (!current || ...
Hello team, we are trying to interate between Jira to SN [ Inbound] - we have created few custom fields in Jira , but we canot find the custom fields in Servicenow flow designer action item [ for example in lookup record] , we are using Jira spoke. d...
Hello Everybody, How can I capture a Performance Analytics (PA) dashboard in an update set or export the PA dashboard?I created a dashboard as per the requirement, but I’m unable to find an option to export the PA dashboard or include it in an update...
I have duplicated the OTB edit ui action andnew GlideRecord(current.getTableName())).canCreate() && RP.isManyToMany() && !RP.getListControl().isOmitEditButton() && current.getTablename()!='u_service_option'; This is not working
Hi Everyone, I have a report, that shows results of the "sla_breakdown_by_assignment" table. It shows all the groups that touched the incident and consumed time in the sla task. It is handy for seeing who consumed the most business elapsed time, cont...
Hello,I have catalog item variables, manager and assignment group, that a user inputs on a catalog item form.In the workflow I need to assign it to catalog task in catalog task activity advanced script. I'm able to get assignment group information b...
I am having requirement to create SLAs based on approval levels . I am able to attach SLAs using flow designer however, I am not able to select approver's timezone in SLA definition as there is no OOB option available to select approver's timezone C...
Within a Service Portal I want to disable (not hide) the UI Actions on the form to prevent click-happiness. When clicking on the form's Save button, the UI Actions are disabled (and greyed out). How can I get that same behavior (the disabling) when...
Is there a way I can add more than one Impacted Locations to the same Incident?Apparently, I cannot add more than one location to the "Impacted Location" field on a ServiceNow Incident ticket. Is there a workaround or alternative solution for that?
Hi TeamWe have a requirement where we need to rename few OOTB field labels on FORM as well as on LIST.For example - INCIDENT table : Caller field to be renamed as REQUESTOR for a particular VIEW which requires to be reflected on the Incident LIST as...
I have customized the card for the Change Request calendar view to include the 'Planned Start Date' and 'Planned End Date.' However, the card only displays the time portion of these fields. Interestingly, the full date and time populate correctly on ...
i have a workflow editor which i have to convert in flow designer. I have this run script how can i do this in flow designer with the help of custom action or any other thing . Which you can suggest
I have added time worked field on my custom table, user are starting and ending the timer However time is not reflecting in Time worked related list in servicenow
