Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Issue in @mention notification

Hi ,I have issue in @mention notification for HR case user is mentioned @User_Name  the notification is sent and i can able to see in log but that notification message body Is missing (event is missing in message body).this issue is happend few hr ca...

Barathk by Tera Contributor
  • 484 Views
  • 1 replies
  • 0 helpfuls

Request Flow - Get Information From Next User

Hi All,Looking for some best practice advice.We have a request process, whereby a manager would request access for their employee to a system, selecting the modules that their employee requires access to. I need this request to then be sent in parall...

clatham1 by Kilo Contributor
  • 262 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to Create Standard Change from RITM and relate ?

I have created a UI Action on the sc_req_item table and added the same code that I found in the UI Action for the Problem table for Creating a Standard Change:action.setRedirectURL(new StdChangeUtils().getURLForTask(current, 'rfc'));When this UI Acti...

Amey8 by Tera Guru
  • 1403 Views
  • 6 replies
  • 1 helpfuls

In Html body I want to use related list

HiIf we're creating a notification we'll be having select variables section where there we'll be having fields. But I wanted to use my related list in my notification how can i use related list?Thanks in advance

Vedavalli_0-1749177884914.png
Vedavalli by Tera Contributor
  • 476 Views
  • 6 replies
  • 0 helpfuls