Hi everyone,I'm working on a Virtual Agent topic update and I'm facing some issues during the Update Set preview in my test instance.The scenario:I've updated some links within the VA Designer and published the topic. In my Update Set "Customer Updat...
Hi there, I wanted to replace "Minimize chat window" with "End conversation" option in VA but I am not sure what needs to be done as I can't see any OOTB way to achieve this I was able to modify minimize chat icon with CSS but backend behavior shou...
Hello, Duplicated the list page in Service Operations workspace(SOW) and added my custom app details along with OOB lists captured in a update set. but i am unable to migrate the update sets to another environment. It says like "You can now publish c...
Hello ! I am trying to change the color of the work notes from yellow to green in the Workspace. I am aware of the system properties :glide.ui.activity.style.work_notesglide.ui.activity_stream.style.work_notes I tried to update them to LightBlue. The...
Hello Community, We have configured Dynamic Translation for ServiceNow email notifications using Microsoft Translation Services, so that emails are automatically translated into the user’s preferred language. However, we are facing an issue where som...
Hello everyone, We have a requirement to allow users to import data into the Hardware table (alm_hardware), with access restricted by a custom reference field u_managed_by_group (reference → sys_user_group). We have four distinct groups. Users shoul...
Hi Team, I need to pull data from snowflake into servicenow. Can somebody share the related documents for this integration RegardsRak**bleep**h
Hi everyone,I hope you're doing well!I’m currently working on gathering requirements for new catalog items and was wondering if anyone has a catalog item requirements‑gathering template they’d be willing to share.If you have a template or example you...
I have a custom created table u_cmdb_ci_api_partner which is a child of cmdb_ci table . And a 'u_partner_name' field referencing core_company table . Also there is before insert & update BR to populate partner app name from partner name field . BR (...
I have an reference field "A" on my custom table which is used on both tables: incident and user=> What I want is to show different display name when users access to table incident and user like it will be showing display reference value = "Hello" in...
We are facing an issue in dynamic translation for Virtual Agent in Agent Chat. We have configured everything like plugins Dynamic Translation For Agent Chat etc. and enabled in Conversational Interface for Agent Chat and Virtual Agent Both. There are...
Hi everyone, explain this confusion question.
My RITM field is showing empty and read-only, but the SCTask description is populated from Flow Designer. How can I sync values back to the RITM?
Here is my filer: https://jddev.service-now.com/now/nav/ui/classic/params/target/x_dxcjd_outsourc_0_conversion_candidate_list.do?sysparm_fixed_query=opened_byDYNAMIC90d1921e5f510100a9ad2572f2b477fe^ORdepartment_name.u_department_full_codeSTARTSWITHja...
Hello All, I'm service now new learner. Thanks for advance.I have created sections. Currently, they are appearing side by side, but I want the Basic section to appear as a single section, and the remaining sections to be displayed side by side. Pleas...
