One of the OOB flows, CHANGE - STANDARD - PROPOSAL, is inactive and I do not see a way to make it active. For testing, I copied it and was able to activate the copy... but that will not update properly with upgrades. How do I fix this?
Trying to return our Change Request process to current OOB and using a temp instance as guide since our instance is missing script includes, UI actions, etc for reasons unknown.I exported/imported UI actions and the buttons do appear... however, only...
Hello Community! I wanted to count the number of tickets where the Payload output status is 200 and the ticket hop was routed to a specific group. Any help is much appreciated.
Hi,In the RITM (sc_req_item) table, some RITM records have the Closed at (Resolved) field populated with the date and time when the record was closed (Complete, Incomplete, or Skipped), while other records have this field as NULL. Why is this inconsi...
@symbol is coming while tagging to someone in worknotes. how to fix it and remove @ symbol.Please provide the steps
Guys , what could be the conditions of below requirement?Calendar should show the Projects that have a Planned End Date in the given PeriodShow name of Projects Thanks for your help !
I'm developing a topin within Virtual Agent designer. I developed a separated AI Agent that i tested in AI AGent studio and works fine. In the topic, i use utilities AI Connector to call and use AI Agent but it goes in loop showing "Guiding issue res...
I am trying to create a formula indicator, using two indicators, when i try to save i am getting the error message: invalid insert. What could be the issue
Hi Team , do we have any options to create Calendar kind of report or we need to select date filter ?thanks !
Hello All, I have requirement to update virtual agent feedback survey to include more questions.Steps I followed:1. I have created New chat survey definition as per requirement2. I have cloned OOTB Virtual agent Feedback setup topic and created new o...
Hi Community,Good day!I have a question about how ServiceNow Operations work. I want to understand how notifications or alerts are shown in ServiceNow. How do these notifications get triggered, and how can we know when and why an alert or notificatio...
I see a message stating "We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutes"
NLU/keyword topics does not load in Virtual Agent Designer. Does anybody have any experience on that please?
I am unable to find the shopping cart and top request in the production environment. They are visible in development, but not in production. I also checked the widgets, and it's not available. could you please help?
In the ESC portal in the standard ticket. I want the activity and attachment to be readonly.