Need help on this enhancement
I have attached the enhancement screen shot and few more answers i got . please help me out of this enhancement.
Forum Posts
Unable to construct prediction URL for your system ID :app131029.ord191.service-now.com:dev187126002
Please help to resolve this issue while syncing vocabulary for NLU
Category Pagination on Metric Type only showing first category
I've selected "Category for "Pagination setting for Service Portal view" on my asmt_metric_type record, when I preview the survey or send it to a user it only gives the first category and its set of questions, this holds true and shows the first cate...
Unable to remove role(s) from ACL
I'm trying to remove the following roles from the kb_category.create ACL but I'm not able to. sn_customerservice.requestersn_esm_userI've elevated my permission to security_admin and still unable to delete. I noticed that the 2 roles are in the Custo...
How to hide "View all request" dropdown on menu items in Service Portal
I am able to display the count by using out of box menu item script. How to hide the "view all items". I want to directly go to the list page not the dropdown. how to hide that ? I tried removing that part of code but that doesn't work !This is the c...
Resolved! How to Keep Dynamic Questions Hidden when Selected as Mandatory?
Hello, I am creating a catalog item that has questions dependent on other question's answers to populate. The questions that populate are meant to only show when their condition is met but they are showing all the time since they need to be made mand...
Integrating Virtual Agent and Microsoft Teams to open Knowledge from Chat will lead to the defaultSP
After integrating Virtual Agent with Microsoft Teams, the knowledge URL returned in chat is the default SP screen...Your Hub displays the custom portal.However, if you search for knowledge in chat and open knowledge on an instance, you will see the d...
Resolved! PDF generation from record
Hi community, good day,I am working on a requirement.On the incident table, I need a button so that when I click that button, the record gets downloaded in PDF format. But this is not happening.I am using this approach...function onClickGeneratePDF()...
Does anyone know how I can make this widget interactiv/
Its on the vendor workspace homepage and id like so that when clicked it takes you to the list. I assume this is done via an event handler but does anyone know the configuration required?
Identify recent users who got admin role assigned, check for a vaild RITM against it
I have a requirement to identify user who recently got admin role assigned and check if there is a valid ritm against it. I am able to fetch users who got Admin role assigned recently, then in the recent ritm's i have to check for a valid ritm wher...
Resolved! Show group member in list collector based on another variable from sys_group
Hi, How can we filter the list of user in list collector based on what is selected to another variable, variable 1 = groupvariable 2 = goal is to show list of member only based on selected in variable 1. In my mind I need to use onchange and script i...
Modify the Attach Search action in agent assist
When we press the "Attach Article" search action on the article available in Agent Assist of Configurable workspace we will be displayed with the below modal.Is there a way to configure the above modal to display an additional text or enable/disable ...
Resolved! Show Pending approver name if approval in requested state for RITMs
Hello, my requirement is to show the pending approver names if the approval is in requested state for RITM. This is required for all teams to see the list of pending approver name from employee center. I have tried to use standard ticket configuratio...
Create Known Error article custom
Hi everyone, I need to create a Create known error article but it must be created in a specific knowledge base and not the default one. my code: (function createKEServer(current, action) {// Sys_id da KB Data Center CloudCOvar KB_SYSID = '84aca5a4fb...
Resolved! How to set the current category value to a variable which I created.
For suppose If I open a form of a catalog item IPhone which is in the category Mobile. Now I want to populate the value Mobile in the variable which I created for that catalog item IPhone and when it comes to its type - maybe it is any type.
