Hello everyone,
After performing a Load Data into an Import Set, there are certain characters that ServiceNow fails to read.
These are Portuguese characters.
However, for example, sometimes it reads the character "ê" correctly and other times it does not, which causes ServiceNow to create new columns and the Transform Map stops working.
I think this behavior might be related to ASCII character handling, but I do not know which character set ServiceNow uses internally.
I cannot find any official ServiceNow documentation explaining this behavior. Can you help?
u_rplcd_n_ascii
Thanks in advance,
Marisa
Additionally, I identified that this issue started after we upgraded to the Xanadu release in March 2025. After the upgrade, ServiceNow began creating new columns for all Import Set tables that contain special characters in the column names.
