Live Agent Chat interaction notification issue

AmrL
Tera Contributor

an hour ago

Service Desk Agents doesn't hear the audio of the notification when they are chatting in live interaction in Service operation workspace. 
They also receive a notification with no body.

I'm trying to check what is the issue, but i couldn't determine it, i also applied all the basic browser troubleshooting, still didn't work.

I also enabled all alerts for the agents, 

AmrL_0-1768566081359.png

 

however, issue persists.

Could you please help me to resolve this issue ?

Regards

0 Helpfuls
  • 39 Views
2 REPLIES 2

sunilsargam
Kilo Sage

4m ago

Hi @AmrL ,

 

Good day

 

Is this issue happening to all of the agents of any particular agent? Can you check the profile setting for the as given below image.

 

sunilsargam_0-1768570740786.png

 

 

Also there is a system property which might not be enabled by default.  KB Article - KB0784604 

Navigate to System Properties or [sys_properties.list].  Below is the target property.

  • Name: glide.connect.support.enter_queue_audio_alert
  • Description: Where or not Connect Support will notify agents of new users entering a support queue.
  • Value: true/false
0 Helpfuls