Making the "Start a new conversation/End conversation" icon bigger in Virtual Agent
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-11-2025 11:48 PM
Is there a way to make the icon circled in the image bigger? I have searched throughout the entire instance but I don't see a CSS file or client script to be able to change it.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-11-2025 11:57 PM
check this
Changing the Service Portal Virtual Agent widget CSS properties (height, width, icon, etcetera)
also check this community question
Increase the size of start and end conversation icons in a virtual agent chatbot.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-11-2025 11:58 PM - edited 08-11-2025 11:58 PM
Hi @Bayron Puac
not sure if it’s possible, go to Conversational Interfaces > Settings > Branding
and there is a tab called Icons, try to upload a custom one which would be better visible perhaps.
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-12-2025 08:01 PM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
