Making the "Start a new conversation/End conversation" icon bigger in Virtual Agent

Bayron  Puac
Tera Contributor


Is there a way to make the icon circled in the image bigger? I have searched throughout the entire instance but I don't see a CSS file or client script to be able to change it. 

 

BayronPuac_0-1754981261642.png

 

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@Bayron Puac 

check this

Changing the Service Portal Virtual Agent widget CSS properties (height, width, icon, etcetera) 

also check this community question

Increase the size of start and end conversation icons in a virtual agent chatbot. 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Bayron Puac 

not sure if it’s possible, go to Conversational Interfaces > Settings > Branding

 

and there is a tab called Icons, try to upload a custom one which would be better visible perhaps.

———
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@Bayron Puac 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader