How to Add URL to Priority Field in Agent workspace view. We have already in ITSM View

Hi Team,Can Someone please help meHow to Add URL to Priority Field in Agent workspace view. We have already in ITSM View

Hostinger Reviews : Best For Hosting My Websites

I recently migrated my website to Hostinger hosting, and I couldn't be more impressed. From the seamless setup process to the lightning-fast performance, Hostinger has exceeded all my expectations. Their user-friendly control panel makes managing my ...

Interactive filter for custom dates

Hello community,I've come across a requirement where I want an Interactive Filter on the dashboard which will let me sort using a custom date range. The default date filter has predefined options like 30 days, 60 days, etc. Below is an image attached...

How do I view ticket details for topic recommendations?

Hello all, I'm trying to install Virtual Agent and am at the Topic Recommendations stage. I ran the topic recommendations and am unsure what I should do with them. For example, the recommended topic "ITSM - Issue - Software - Browser" is outside VA's...

Comments are auto saving in form , after entering something in comments without clicking on post.

Comments are auto saving in form , after entering something in comments without clicking on post.By selecting any UI action on the form, the comments are auto saving without posting, please help me how can I restrict that functionality. I want the co...

[List Collector]How to include the other related details to its answer ?

I have a list collector that I moddified, originally its only department, I modified the variable attribute to include its company . Now , what i hope to achieve is when i select the department , the company should also be included to the answer sepa...

How to create a case from a virtual agent live chat from the customer CSM portal.

Hi Experts, How to create a case from a virtual agent live chat from the customer CSM portal.  

When I try to close the sctask it is throwing an error saying that the mandatory details are not fil

When I try to close the sctask it is throwing an error saying that the mandatory details are not filled in, even though I filled all the mandatory details in the form.Please suggest.

Why is Knowledge article set as Active= False despite being in Published state?

I am facing an issue where I have multiple KB articles set to Active= False but Latest= True. What I observed is that they are being set Active= False while new versions creation or any modification. I went through the workflow for knowledge bases bu...

Related list not displayed in tabbed form even after the tabbed form switch is true.

Related list on the change request form is not getting displayed in tabbed form even after the tabbed form switch is set to true and user preferences system is true and user is empty. Please let me know what needs to be done in this situation ? 

The card does not work well on Virtual Agent

Hi,We have something like error on our virtual agent.You can see the gray circle in the attached photo, but actually, the knowledge should be displayed in card format at this gray circle part.It is the first time for me to face with this kind of phen...

Write a Client script to validate user input on a custom form?