I'm using this br but setabortaction is not working as it shows invalid update but shows the error message(function executeRule(current, previous /*null when async*/) { // Add your code here var gr = new GlideRecord('incident'); gr.addQuery('stat...
Am trying below script as Custom Action script as #step 5 below in Flow Designer as part of a subflow. 1. Create Request Record2. Create Requested Item Record3. Create Catalog Task Record4. Look Up Checklist Template Record where (Name is myChkLstTm...
Hi Team, sometimes you only know the user and not the assignment group. How can you then get the group suggestions in order to set the correct assignment group in the form? (Incident, Problem, Change) BR
Hi, In streamlining our server commission and Decommission processes, we've identified a significant bottleneck in the traditional way of selecting servers individually specifying their configurations, and adding them to the cart separately. This rep...
We have a request to change the color of the standard change card on the landing page. It seemed easy enough except the color in the Standard change model is a yellow but we current have blue in the landing page. Any idea where this can be set othe...
Hi All I have a requirement where i have written a before query BR,I have 3 rolesIt_user , pay_user and admin i need to show ticket type = it if i have it_user roleand ticket type = pay_user if i have pay_user role but when i have it_user and pay_use...
Hi All,gs.hasRoleExactly('itil'), is returning undefined. But gs.hasRole('itil') is returning true please help.
1. My requirement is there should be a UI action in the RITM table named "create bulk task".2. Once the user Clicks on it, it should ask to attach an Excel or CSV file.3. Once the user attaches the file I have to map it to the desired data source and...
Order is not being captured when initiated from salesforce and getting the attached error. Advise what kindly configuration to be implemented at servicenow side.
Hi, Currently in the Virtual Agent Designer "Submit a request" topic is mentioned as Deprecated.Whether we have any info or new upgrade on this related topic?Orelse do we have any similar topic which resembles "Submit a Request" topic? Regards,Dh...
Hello Team, ServiceNow Catalog ITEM to Azure DevOps User Story integration, whenever a user submits a catalog item Request in ServiceNow it should auto create a user story in DevOps. Please help me, how I can achieve this. ThanksAshok
Hello All as anyone implemented TeamViewer into ServiceNow, I was after any information tips etc.
Hi All, I have one requirement where I need to display RITM number field on SC Task form. I was trying to add field by Configure -> form layout , the field was already there but unable to see on SC Task form.Please help me by providing your answer.
Hello everyone, Our requirement is that anytime a user clicks "No" to the "Did any of this information resolve your issue?" option, the virtual agent automatically navigates the conversation to the live agent. We need to stop the live agent message( ...
Hello all, I have added ServiceNow as a contact point via webhook in Grafana so that alerts in Grafana will become new cases in ServiceNow. I followed the documentation here: Integrate Grafana events (servicenow.com) However, I am now getting blank ...
