How to auto approve time card and time sheet for particular one user and state should also show approved once time sheet is submitted from the timesheet portal .I have tried the below scripts but that state shows submitted for both time card and time...
How to get request number from SC task table
Hi All,I have a requirement to make external users to access service portal and record producers to raise a request directly from the link shared to them i.e. End-users who are not present in the user table and who doesn't have any role should have a...
Hello We have a need to log a particular variable while a flow is in progress. However, this variable wouldn't be entered by the user. We have 2 Catalog Tasks that are to be run consecutively. When the first Catalog Task is finished, we want to set...
Hi,Is it possible to ignore specific utterances? We don't want the Virtual agent to search for topics when a user replies back with a 'Hi' or 'Hello'. We could create a custom topic that redirects to the Greeting topic as a failsafe but checking to s...
Hello All, In the Change Request Table I want to have only those CIs based on category selected. Alternatively, if user selects CI related to say, Hardware then Category should be automatically populated. How can I approach this? What's the best...
The logging statements in my script confirm the retrieval of the associated 'wm_task' record and the identification of the value for 'current.close_notes'. Despite these verifications, the transfer of 'current.close_notes' string value into 'gr.work_...
Is there a way to add a button to capture a screenshot of all the widgets of the dashboard on one page?
How to display description on service portal
Hi Team, Could you please help us with steps to raise ticket from ServiceNow instance. Want to raise ticket to check the availability of certain APIs or method from CTI Library. Thanks & Regards,Devendra Morankar
Virtual Agent integration with teams is suggesting articles in teams to a user who does not have a privilege to access or read those articles. Facing below issue:"You do not have sufficient privileges to access this knowledge item"
Hey how to trigger notification when clicking a button on incident form in workspace?i have tried to create an event but it doesnt work. This is the UI action by created: This is the Event by created:
Hello Folks,Please help me to understand for below,I have 1 incident record which was not assigned as per the expecting , for all other records happened as expected.Issue is incident usually picked- up assignment group if any user raises the incident...
Hi All,can we add new menu items next to admin as shown in below picture. Can we hide any menu items and if yes, how can we achieve it. Thanks!
Hi, all, This is my first time requesting assistance on the forums, so I extend my apologies if this confuses anyone who may want to help out. My team is looking at adding a reference field to the [alm_hardware] table which refers to the Manufacturer...
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