Resolved! When incident ticket assignee selects Pending appointment option then date field should appear below
When incident ticket assignee selects Pending appointment option then date field should appear below the state field.
Forum Posts
Resolved! Adding flow script to flow
Hi All, I'm creating an inbound email action using flow to load data from email attachment(.xlsx) and transform data. I'm trying to query Transform history table to get "import set run" details using look up Record action. It returns "Record not foun...
Creating catalog tasks dynamically for different catalog items using a single flow
I have 3 different catalog items. I am using a single flow and I want to call each Catalog item dynamically through a single flow.I need to dynamically create catalog tasks based on the catalog item from a single flow.How do I achieve this functional...
Resolved! need help with Script include
Hello All,i have a script include in which i would like to add 3 groups in the condition but not sure how to do it .need some help.The script is: if (!gs.getUser().hasRole('ABS_EXT_FTS')) {result += '^name!=EXT_FTS' ;} return result ...
VA "Show Notification" topic
i want to modify List of notification VA presents when user types "show notification" . but unable to locate from where "show notification" works.
data Archiving
Can some one help me with how to archive variables in related records of incidents?
Autopoulate of costcenter not working
Hello All,i am trying to autopulate the caller's costcenter in incident form .I am using BR for this purpose.It works when the channel is phone(ie incident raised from the instance)but does not work when the channel is email or self-service.(ie mail ...
Software Contract expiration in 4 months
Hi community,I would like a notification to be sent 4 months before the Software License expires.I configured the condition Checker as you can see in the image below But it doesn't work. in my case i choose those dates below to test But the expiratio...
Where can I find the class resources?
I took the admin course almost a year ago but didn't write the exam. I am now wanting to go through the course again and actually write the exam this time. I have the ebook but no longer have access to the student instance that has the class resource...
ServiceNow reports color got changed post Utah upgrade
After UTAH upgrade, I noticed that users from the global domain correctly see the customized palette. However, users from the child domain of the top domain do not see the custom palette, they see the default one.Normally, palette is defined at the g...
Resolved! How to make the Reference fields dependent on catalog item form?
Hi All,I am working on the catalog item where I have three fields Country, Company and Office Street(type - Reference fields on catalog item form) which I am referencing from the 'core company' table.Table Form: Catalog Form: Here You can see on upp...
Asset and model Id is populate as "Unknown"
Why is Asset and model Id is populate as "Unknown" for linux
Compare Subject Line from Inbound Email to Existing INC Short Description
Hello, I'm currently receiving inbound emails as new emails from our outside vendor, even if they are responding to a previous email. For some reason, they have to send a fresh email every time as opposed to replying (they've told us that's the only ...
need a Business Rule that updates the asset status to "Retired" when an asset reaches a certain age.
Hi All, need a Business Rule that updates the asset status to "Retired" when an asset reaches a certain age. How can you implement this automated asset retirement process? i need to achieve this through business rule only Please suggest
