The requirement is to open the virtual agent chat window automatically after loading the service portal form by default.Chat window is currently opening when we click the virtual agent chat icon.I have cloned and using the below OOB virtual agent ch...
Hello experts, Is there any way we can check undefined in servicenow using a gs function? I am new to SNOW Scripting.
Hi experts, I am Tring to insert the records from one table to another table in my personal instance, I have got struck with one of field called "Valid From" which is string type and value of the filed is 'August 22, 2022' and i have same filed cal...
Hi, Is it possible to skip a input note totally based on a condition, we have tried script in "allow user to skip", but there is a skip button button after asking for input, but i want to skip always , without asking user to skip. Let me know if anyo...
Hi experts,we have variable on record producer which has to show a specific field (u_can) which is a string field from user table.This can be achieved by look up select box but it is causing performance issue by loading very slowly.So I have tried us...
Hi, For ITSM agent workspace, does agents requires any roles for live agent chat with end users? Thanks in advance
Working on User Criteria, need to show the catalog item to the user whose title is in some specific values.We have create a property to hold those title values.Now we are trying to check whether user is having the title or not. Here in script it is a...
Hi Team, I would like to know, if there is any way to call the "Virtual Agent Bot" to open on click from a description part of the catalog item. For eg, the below snippet has the item name as "Password Reset" and the description has "click here". I...
Are there any downsides to using the email address of a user as their user ID? Especially if you have a third party identity provider for handling logins? I couldn't think of a caveat, but figured I'd check with you fine people. Edit: Oh, and I don't...
We have recently upgraded our dev instance to Vancouver Patch2, After upgrade we are getting the popup of "Extend your session" every 2 min and the "glide.ui.session_timeout" property already updated to 540 min. Please assist to get a resolution for...
Hi Everyone, I have a sequential approval.1) First, the manager has to approveIf approved2) Goes to a group for approval. My issue: If the manager field is empty or the manager account is locked out the flow is stuck. Is there a workaround for this...
Hello folks... I am need to know what is the best way possible to accomplish the following : AD authentication with 60+ domainsIntegration to 36+ domain or OU.what are the steps and risks that I would need to consider? please - thanks
We have a requirement where two virtual agent flows will be running on. one is add users to mailbox and remove users from mailbox. So the query here is whenever the user selects remove users from mailbox topic, in the catalog item the access_type va...
I have a child and parent incident and I want to have them both synchronized especially to these 3 fields (state, priority, notes).
Hello All, We would like to pop up the virtual agent chat window immediately when the user opens the CSM Portal. Does anyone have any idea how to automate the virtual agent chat window to open up ?Please find the attached screenshot for your referenc...
