Hello, I have configured a virtual agent with Generative AI controller spoke which connects with Azure OpenAI ChatGPT and I'm using the action 'Generate content.' For example, when I search 'What is azure,' it should describe azure in response. Howe...
I have filled variable 'Alternate email' on record producer and submitted the form.Incident got created.I need to get the value of Alternate email on Incident but we dont have map the field option enabled or am not using script field on record produc...
Hello,we are trying to implement Advanced Work Assignment, and there was a requirement when assigning tasks to a group, to consider not only number of tickets the Agent already has opened, but also what difficulty the ticket has. The idea is, if firs...
I have created fix script to export almost 1lakh computer data along with few details from sys_audit table.The script is working fine for 4k data, but after that for more than 5k data fix script is automatically getting canceled with error message "A...
I'm trying to create a report that shows tasks when a certain field is blank. However, when I use the operator "is", it's not allowing me to leave the Value field blank. It's making me choose the four options we have. I tried using the operator "is n...
Hi All, We have an requirement where , if attachment is added to the ticket we need to make comments mandatory. Any help would be appreciated. Thanks!!!
I need help! I have a notification that I send an event and Business Rule to and the code works partially but the assignment_group does not work for me and the goal is that as soon as there is a group then the notification will be sent to the members...
Hello Guys,I need to show related text field when a question choice is selected.I have created a variable : select box and it has multiple "question choices". Each question choice has different help text which is linked to a variable: "single line te...
Hi All, I am looking to create a report if a incident at some point is update to P2 or created as P2 by a specific team. How can we achieve this? Thanks!
Can we have dedicated Virtual Agent for scoped application with its own branding.Also can we create multiple virtual agents for each scoped application in one instance.
Some Key and business users from our organization want to keep an eye on/track the Problem Tickets created for some repeated and critical incidents. They want to make sure that people are working on it, what is the current status, etc. Also, there is...
Greetings, Wondering if someone else out there has encounter the same or similar issue when integrating Virtual Agent ChatBot with MS Teams. Scenario: Virtual Agent installed in non prod instance and added to Employee CenterConversation Flows all do...
Hi Team,I have requirement to create a Database View for two custom tables say A and B. Both tables having a reference field named as "Account" to customer_account table. There is no direct relationship between A and B but we have account field ref...
I have created a query business rule on the task to restrict viewing of incidents, catalog requests, and catalog tasks based on user location. US users should be able to see all tasks created by users from all countries. UK users should only be abl...
i need help!!!!!It doesn't work for me, the condition is this: Notifications that need to be sent to supporters will be sent to the supporter himself (Assigned to), unless the field is empty and then it must be sent to the entire group (Assignment gr...
