Item Field Read Only In RITM Level Read-Only

How do I make only the Item field on the RITM level read-only.

make fields Read only in sctask

Hi @Ankur Bawiskar , I have seen your previous solutions they are very helpful, can you help me with this requirement.When user submits the form with feild values "Australia" or "USA" and submits the form sctask is created. Then a particular user con...

Virtual Agent Lite Setup

Hello Everyone! I have a problem with the VA lite version of a client. I already activated all the plugins and the ITSM Self Service Lite. The issue is that it looks like this:This is a client instance example. Instead of this:  This is my personal d...

Step Based Fulfilment

Catalog item For Task fulfilment using the Step Based Fulfilment,I would like the Task to be generated with one of the variable answers/input. Could someone kindly help please?

Hi team

Send Threaded updates to MS Teams from MIM workbench

 Hello, Problem StatementSend the updates from MIM workbench communication task to MS Teams channel in threaded manner. Existing setup - If we have a major incident and when we view that incident in workbench we get communication tasks with compose o...

Change the button font color in Virtual Agent

I must be missing something simple.  I am trying to change the color of the font on the button. The button background can be changed easily using the button background attribute belowHow do I change the color of the font?  I have modified all the fon...

I need to push unique values into single line text

I have two fields (Both are list collectors)Epic Account TypeDomain Based on epic account type and domain we need to push the value to citrix icons I have used 2 client scripts upon onchange of Epic account type and Domain, If we choose multiple doma...

Add (empty) value/selection to reference field

Hello,Is it possible to add an empty value to a reference field to select for a filter? This is what I have (in PDI):I would like to add an (empty) selection to include in the selection. Is this possible?

Remove values from existing groups

Hi Team, I have 2 fields, Existing groups and remove existing groups. In existing groups the values are populated based on the user groups, and in Remove existing groups I wanted  to remove those which are in existing groups field. I have tried with ...