migration from Jira / Confluence to ServiceNow

[Learner-in-Prog]

Hi All -

we are planning to do the migration from JIRA and Confluence to ServiceNow, i would like to know if anyone has completed it in past and any suggestions, lesson learned, how to start and where to start planning it.

[Tanushree Maiti]

Hi @Learner-in-Prog 

Please refer this community post , see if it helps you:

Transfer Confluence to ServiceNow KB 

JIRA Migration to ServiceNow 

[Vishal36]

Hi @Learner-in-Prog, 

Hi there,

Planning early makes a big difference with this kind of move. I’d start by looking at:

• Defining exactly what data needs to migrate (incidents, knowledge, attachments).
• Mapping workflows between Jira and ServiceNow carefully.
• Preserving historical comments and relationships.
• Planning a phased vs. big-bang migration approach.

In your case, you may want to explore OpsHub Migration Manager (OMM), a ServiceNow Partner. It supports phased or full migrations, preserves comments, attachments, and field mappings, and ensures no downtime or data loss.

Hope it helps!

[rubenferrero]

Hi, @Learner-in-Prog,

If you’re moving from Confluence to ServiceNow, the standard KB can be limiting for preserving structure and collaborative content.

We just published Documate on the ServiceNow Store to solve this.

It is a direct alternative to Confluence operating natively within the platform.

- It can import spaces directly from Confluence while maintaining the original formatting and hierarchy.
- It eliminates the manual work of forcing complex, collaborative documents into the static KB model.

Here is a short video showing how the Confluence import to Documate works: https://youtu.be/mAoa3eYVsbE