Now Assist Virtual Agent is not working

[MayankGupta77]

All my live agents are offline, but this is showing that it will connect you to a live agent soon. 

What could be the probable cause over here and how can i solve it? 

Please provide a line-by-line explanation and steps. 

[GlideFather]

Hi @MayankGupta77 

check the topic that is assigning the agents.

And to understand this better - you would like to have a message that no agent is available or what is the goal?

[MayankGupta77]

Hi @GlideFather ,

I want the system to display a "No Agent Available" message whenever there are no agents online.

Currently, even when no agents are available, the default greeting/about message I uploaded is still shown.

Ideally, it should either connect to an available agent or show the "No Agent Available" message instead.

[GlideFather]

@MayankGupta77 to understand what sets the message, please go to Conversational Interfaces > Settings > System Messages:

In my case, these are OOTB messages and I don't see the one from your screenshot.

Eventually, review the messages for Queues under Advanced Work Assignment:

Last but not least, go through topics and try to find a topic with that message and change its behaviour

[GlideFather]

Please try to add any message you want to display in that field for the most probable Queue > the lowest order and conditions likely to match:

When doing this, be aware of the need to add translations if you use more than just single language..