Ui policy mandatory

Hi, I'm trying to make the close code field mandatory in the workspace, I did it through ui policy, but it doesn't work for me, I attach what I did And this state condition will be cancelld   

When link is clicked, change checkbox to true on the catalog item

Hi , Can any one please help to achieve - When link is clicked, change checkbox to true on the catalog item.I have a form for catalog item , there is a link when the link is not clicked then form should not get submit.If it is clicked then only user ...

Restrict ITIL users from accessing tickets with business service "X" unless they created the ticket

Hi Everyone, I wanted to created a Business Rule to Restrict all ITIL users from accessing tickets with business service "X" only users that is a member of Group X should have visibility to this tickets. Also, if the ticket with business service "X" ...

Need to create an incident when inbound email action fails

Hi Community,  I have a requirement; in our instance we have written inbound email action in incident table with condition subject is AWS. when an external user (mail id of external user noreply@companyname.com) sends an email to our production group...

predictor results table

Hi, what is the primary key of predictor results table and some of the fields like final predicted value is not getting populated every time because of which predicted correctly becomes false.

Follow button is not working on sc_task and sc_req_item tables

Hi, The 'Follow' button is not working on sc_task & sc_req_item form. When I try this on Incident form, it is working.  Same is happening in our PROD, DEV but, PDI as well. anybody else faced same issue, or know how to make it work?

Incident "on hold"

Customise Background Scripts

Hello, I want to limit script executions (via the Background Script Module - sys.scripts.do) that interact with major ServiceNow tables (dependant on User Group/Role) e.g.: prevent script execution on sys_user_group, sys_user_role, etc.I also want to...

Reports on sys_audit table

Hi Is it good practice to report on sys_audit table? or is there any alternative ways to do reports?

How to auto close Incident if incident tasks are closed using Flow designer

Hi,I have a requirement stated below:Once P2 incident is created approval should be triggered to Caller's manager.If manager approves then approval should go to the assigned group and if rejected Incident state should be cancelled.If assigned group a...

How to cascade variables from a catalog item to shopping cart widget?

Hi Team ,I presently have a requirement that the shopping cart widget should display few variable fields of a catalog item.For example the shopping cart widget has only Item and quantity field available as an OOB feature but the cx requires other var...

How to add variables to SC Shopping Cart template in Service Portal?

Hi community, I'm working on the Service Portal and my requirement is to view some variable fields in in the SC Shopping Cart widget. I took the clone copy of the SC Shopping Cart widget and have added the angular ng-templates to the cloned widget.I ...