how to enable the VA topics
how to enable the system topics like create incident in MS teams apps chat
Forum Posts
Retry with JDBC type Data Source
Hello All,We have setup a JDBC type Data Source. And one scheduled import we have configured to run that daily.We have a requirement to retry the execution 3 times in the interval of 10 mins if the connection fails and create one incident.Please let ...
Virtual agent and agent workspace
Good dayI need to know if it possible to add virtual agent icon to agent workspace or make the topics available?
CMDB Health Dashboard - Scheduled Jobs
Hi Community, I am trying to ascertain if one of our scheduled jobs for CMDB Health is either stalling or still running and failing to finish. I would appreciate any guidance as to where I can look to check the status of the job - the job is schedule...
How to create a report on Incident tickets that are assigned to groups with no members?
We just implemented SNOW in our organisation and there are a lot of assignment groups which has no members. I am trying to create a report so that I can easily identify groups with tickets in its queue but has no members.
Knoweledge article
When I click on knowledge articles, it should display only the articles which are created by me
How to display specific articles to the user on the service portal?
Hi Developers,I have created the custom field called support level on knowledge article form which has options L0, L1 & L2. Now I want only show L0 articles to the user when they search knowledge article on portal. How to achieve this functionality.P...
Hide all variables on RITM/SC TASK form based on condition
Is there a way to hide all the variables on the ritm/sc task form similar to g_form.setVariablesReadOnly(true)
Resolved! getting the item name from query BR
I want to restrict catalog tasks for certain catalog item to only if it matches the company variable on the record. I am trying to write a before query BR where I set the item in Filter condition. I see some java script errors after I add this. I am ...
Mobile app - Carousel speed
Hello We have a carousel style section on our Now Mobile app (content section) with 3 different streams/items. The screen flicks through the 3 different items very quickly. Is there a way to change the speed and slow down the carousel? ThanksAbbie
hide the categories
I want to hide a category from the service portal ,any guidance how to do that
Priority Change notification.
Hello All,i am working on sending the email notification when the priority of an ticket is changes.i refered to the thread here:https://www.servicenow.com/community/itsm-forum/how-to-create-email-notification-previous-priority-and-present/m-p/2424371...
Virtual Agent negative utterances
How to handle negative small talk or utterances from Virtual agent? I have used the default setup topic model and mapped it to a custom small talk topic, trained the model and published it, However, it is triggering the fallback topic instead of the...
How to join sys_history_line with hr case table
I want to join sys_history_line with hr case table with lable = state. I am trying below DB view solution but it is not working. Please suggest.Thanks in advance!
isc_login_event
isc_login_event api is only providing the admin details , its not porviding the login events of all users ???
