Working on POC of IAR and I have question on timeout or after how long system un assign the Incident from Virtual agent from initial assignment. IAR assigns Incident to VA when condition met however I'm not seeing any property that un assign or make ...
Can you please let me know how to insert/embed 720MB video in Knowledge Article
Would like to discuss with other companies on how they facilitate CAB and how they drive accountability for change approval.
Hi community, Whenever user the submits the catalog request in the RITM it is not taking approval group and they are adding manually approval group. In the script gel is used and gel is not supported on EC portal and Im getting the error like Javas...
Hi Community, User X left the company and there are multiple approval request pending for his account.How can we update all approvals from X to Y.
i have a catalog form and when i used to the reference and reference qualifier javascript: "install_status=6^stockroom=" + current.u_stockroom; how can i change to use lookup box where it will look for instock status ?
Hi I am trying to change the color and style for the Popular items (see image) any ideas on how can I make this? Thank you
I need to run a report which will tell me all of my Mac requests in my queueAm I able to run a report for New Hardware requests containing these variables 'such as 'Business Laptop' and 'Developer laptop' responses
Hi ExpertsI wanted to display the list of records from incident table on behalf of other user in virtual agent chatbox?I tried dynamic choice input node by both script and record but its not working out even though I refer the article https://www.ser...
Where do I add the UI Action to reopen an Incident once it´s closed so that it appears in the ESC?
I need to populate the current date and time in the below attached variables when perform restart immediately is checked. Please suggest
I am trying to clean up data for proper trending analysis but our General Request Item is being overutilized as it has now become the first item in the dynamic 'Popular Items' list. Is there a way to change / correct the item from General Request af...
Hello,How can take out the mandatory for the field work_notes in the compose section of the agent operations workspace for incidents.I need to remove the mandatory from the work_notes field, and it does not seem to be controlled from ui policies, cli...
When Incident promoted to be Major Incident create Problem Automatically
Can I use a dashboard created with performance Analytics Workspace be used as the homepage, If yes... how?
