Resolved! Remove/Hide Related Tasks and Interaction Logs from Interaction
Hey, As a requirement, I need guidance on how to remove these tabs (Related Tasks and Interaction Logs) from the Interaction form. Any help will be much appreciated!
Forum Posts
VA topic name translations not working properly
I`m having 2 problems translating the name of the topics:- The topic names show as original in topic discovery, even though they are translated.- When we search for the translated name in english it works, but it doesn`t while using the accordingly l...
Scheduled job is creating a request without any RITM or SCTASK
All, I have a scheduled job that is currently running every day just past midnight. This job is creating an empty request without any RITM or SCTASK associated. The requestor too is currently an inactive user. Is there a way to ensure no request get...
REST API Explorer step by step guide to fetch value of catalog variables from RITM.
I have a requirement to create an end point where I need to pass RITM (which will be created while submitting the Catalog Item and RITM is generated where values are captured in variables).Please help me with step by step guide of how to implement th...
catalog item
How to configure Task Assignment Function to create a flow to assign a particular Sctask to a particular application selected in the IT4uportal?
Move update set from "previewed" back to "in progress"
Hello, i have a update set that has been moved from IN PROGRESS to PRIEVIEWD. How do i change it back to IN PROGRESS? do i have to commit it or something?
Fetch Dynamic Value in Survey questions
Hi All, I have a requirement where I have to dynamically populate the category of the topic to populate in either the introductory message or the survey question asked to the user. When a survey gets triggered to the user, the first question should b...
Resolved! How to change columns heading fields in HR Agent Workspace
Hello, I have a requirement to change the columns of the HR Agent Workspace, I know that in Service Operations Workspace there is an SOW view in the incident table and we can modify that view and it will be reflected in Service Operations Workspace s...
Email to Case creation
While Email to case creation. How to auto populate Assignment group, caller, short description, description, priority through scripting.
Need to hide Error message after populating mandatory fields.
Hi folks,Generally we get an error message if we don't populate mandatory fields. When I save the form(agent workspace->interactions) after filling mandatory fields in agent workspace the error message should be hidden automatically. How can I acheiv...
Send notification to assignment group when user uploads attachment in requested item table
Once a user attaches an attachment in requested item table I would like to send an email notification to the assignment_group and assigned_to user informing them that photo has been uploaded. Please advice.
Virtual Flow Designer : Search text in KB Name/Title only with specific text
Hi Expert, I am new in Virtual Designer and basically having zero knowledge in scripting. Actually I am trying to create an action using "Script Action Utility" to search related Knowledge Based based on the text input by user. The search will only l...
Can we click "ok" button in the dialog box using ATF
Hi, Can we click "ok" button in the dialog box using ATF.Can someone help me with the ATF test step that can be used to click any button on the dialog box. ThanksPooja
Teams VA not searching knowledge base but Portal bot is
Typing in a word that I know is in kb articles but has no intents is not falling back to AI Search in Teams. From the portal bot, it returns the appropriate articles. See attached image. Any help will be greatly appreciated. Thanks, John
How to redirect user to a topic using link
Hi Community, How we can redirect user to a virtual agent topic using link ? Thanks,Pooja M
