create record in new custom table
Hello developers, Can we create a new record for cutom table when we requestor requests/ order now in catalog item by using script? Please provide your suggestions. Thanks!
Forum Posts
issue related to ServiceNow for Microsoft 365
Hi Folks , Iam implementing integration between servicenow and microsoft teams. while i was creating manifest file its asking for application id and directory id .from where should i get those details. please someone help me on this.Please refer scr...
Resolved! Multiple LDAP OU Definitions to share 1 transform map
Good day my fellow ServiceNow Enthusiasts,May I just ask what are the steps to achieve the setup where I will have multiple OU Definitions sharing only 1 transform map. Thanks!
Closed Request Item is not closing Request
Hi,I have noticed that when the request- request state is is changed to closed complete or closed skipped or closed rejected the Request Item state is not getting closed and marked inactive . However when the request state changes to closed cancelled...
onchange client script
how to populate the caller manager details in to the short description field.
Resolved! blank Incidents are getting created in Instance
We got a scenario where Incidents are getting created even when mandatory fields are not filled from Integrations as well as instance. Checked all client scripts and UI policies. All are working fine. May I know the reason for this issue. Please let ...
Deeplinks showing instance header
I'm creating some deeplinks via SSO which work but with the side effect that its shows the instance header which I do not want to be present as this link is for the CSM portal. When using the link below:https://servicenow instance/nav_to?uri=csm%3Fid...
Based on assignment group and business service only a few Configuration items should be visible
Hi,In Incident form Whenever business service is selected as cas and assignment groups is related to cas then few selected configuration items to be visible.
Resolved! we want to display info message on change request, if any approver is Inactive in system
Hi All,we want to display info message on change request, if any approver is Inactive in system.Approvals were triggered at Authorize and review state and waiting for multiple group approvals.my requirement is: if any approver is Inactive during the ...
Resolved! CSM Portal approval additional comments. Where do they come from???
Hi All!I'm looking like crazy for the origin on some additional comments that appear on the Case ticket when the approval procedure is made. I looked throughout the system and continue searching, but maybe I can speed up my investigation if I get hel...
Invalid Update in new call functionality
Hi Guys, Looking for your help in resolving this issue. I am getting Invalid Update when i am trying to create incident or change request. new call for is populating caller field with the value coming in the URL. here is the urlhttps://..../nav_to.do...
Role for Editing Computer records in CMDB
Hi, Wondering if anyone has identified a role that enables users to edit computer records (asset and CI) without provisioning edit rights to all CIs in CMDB? Thanks, Warren
Below script not working
Requirement-need users who is not having "snowemp" group.I have written below script but its not giving correct count. Please suggest what is the mistake here var grmem = new GlideRecord('sys_user');grmem.addEncodedQuery('active=true^emailLIKE@idfcfi...
Allow maximum 30 IP addresses and no special characters except ','
Hi All, Can someone please help me with IP address validation, Should be valid IP format, should not allow and spaces and special characters other than ',' and allow maximum 30 IP addresses.Valid IP address formats are as below... Single IP --> 10.1....
Resolved! Below BR is not working
Requirement-To set value custom filed value as "true" on user table if user found in group. If user not present then set as false. Below is the script.Currently with below script---It is setting to true if i am adding any other group instead of reque...
