Forum Posts
Resolved! Make filter in modules tab readonly, no ability to edit
Hello, I have added a filter in a module but i do not want user to be able to remove filter or modify it.how can i make not editable
Resolved! Resend email
Hi all,i am having requirement to resend emails for approvals using ui action i have a script i need suggestion resendThisApproval();action.setRedirectURL(current.sysapproval)function resendThisApproval() { var e = new GlideRecord("sys_email"); ...
Resolved! Is it best practice to create new change type in ServiceNow? If no why?
what are the issues involved in creating new change type in ServiceNow?
Patch Management in ServiceNow CMDB
Patch Management in ServiceNow CMDB.How Patch Management can be used in CMDB data into ServiceNow?What are the Plugins for Patch Management?What are dependency plugins for Patch management ?If I want to use patch management for alerts/Notifications i...
while creating report we want to show only those table which user has access in servicenow
According to the users access we have to show only those table while creating report once we select "Source type" as TABLE and in "table" field we have to show only those table which they have access(PFA screen shot highlighted in yellow color).
Dynamic choice input is not returning value
Hi All,I am facing issue with one thing. In Virtual Agent I am using Dynamic Choice Input. Where I am writing this code to print choices, so Choices are printing successfully, but when the user is selecting any choices from it, then technical issue i...
Resolved! What is interceptor in servicenow?
I can't find the proper source I wanted to know what is interceptor.
External Users to access service portal
Hi All,I have a requirement to make external users to access service portal and record producers to raise a request directly from the link shared to them i.e. End-users who are not present in the user table and who doesn't have any role should have a...
Resolved! Ignore utterances
Hi,Is it possible to ignore specific utterances? We don't want the Virtual agent to search for topics when a user replies back with a 'Hi' or 'Hello'. We could create a custom topic that redirects to the Greeting topic as a failsafe but checking to s...
How to raise ticket from ServiceNow instance.
Hi Team, Could you please help us with steps to raise ticket from ServiceNow instance. Want to raise ticket to check the availability of certain APIs or method from CTI Library. Thanks & Regards,Devendra Morankar
Resolved! How to add new menu to the Unified Navigation header in next experience
Hi All,can we add new menu items next to admin as shown in below picture. Can we hide any menu items and if yes, how can we achieve it. Thanks!
Adding a reference field for a reference field
Hi, all, This is my first time requesting assistance on the forums, so I extend my apologies if this confuses anyone who may want to help out. My team is looking at adding a reference field to the [alm_hardware] table which refers to the Manufacturer...
Resolved! How to set the Requested for value in RITM to within the RITM variables Requestes for (custom )
I have a requirement that inbound email action when email received by instance then need to create a RITM with SC TASK in fields we have requested for that value need to set the variables so have variables requested for (u_requested_for) this value I...
Resolved! Contextual search: Filter Configuration for catalog
Hi, I'm trying to display only catalog items from which the meta field starts with dwp, but it keeps displaying to many catalog items in the contextual search results I tried the following:(function(current, query_table){ query_table.addActiveQuer...