Playbook Questionnaire questions missing after moving with Update Set

[Thiago Macedo]

Hi everyone,

I’m moving a ServiceNow Playbook from DEV to QA using Update Sets.

The Playbook and the Questionnaire activities are created in QA, but the questions inside the Questionnaire activities are not showing correctly.

I checked the records and the activity exists as Questionnaire. I also found some related question records, but the Playbook UI still does not show the questions as expected.

It looks like the Update Set is moving the activity itself, but not all the related Questionnaire configuration/dependencies.

Has anyone had this issue before when moving Playbooks between instances?

What is the recommended way to move Playbooks with Questionnaire activities and their questions?

Should these related records be added manually to the Update Set, or is there a better approach?

[pr8172510]

Hi @Thiago Macedo,

Verify that all Questionnaire-related records and dependencies have been captured in the Update Set. If any dependent records are missing, add them to the Update Set and migrate them again.

If the Playbook is part of a scoped application, consider deploying it using Application Repository or Source Control, as these deployment methods preserve application artifacts and dependencies more reliably than Update Sets.

Since the Flow Data Variables exist in QA, compare the Questionnaire records and related configuration between DEV and QA to identify any missing dependencies.