related list re direction to other tables

Vedavalli
Mega Sage

2 hours ago - last edited 2 hours ago

Hi
i'm having xyz table for that xyz table there is related list it's of abc table but when i click new on related list it's taking me to def table.
how to stop this it should take to abc table only

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2 REPLIES 2

pranavagarw
Tera Expert

2 hours ago

Hi @Vedavalli 
Check you related list configuration [sys_relationship], or if you want share the screenshot of your record. I can help.

Please mark my answer as helpful/correct if it resolves your query.

Thank you.



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sachin23nas
Tera Guru

52m ago

Hi Vedavalli,

This happens because the abc table extends the def table (table inheritance).

When you click New from the abc related list, ServiceNow opens the base table (def) form if abc does not have its own form layout.

How to fix it

  1. Open any abc record (or create one directly)

  2. Configure the abc form (right-click → Configure → Form Layout)

  3. Add at least one section/field and save the form

After creating a dedicated form layout for abc, clicking New from the related list will correctly open the abc table form instead of def.

Why this happens

If a child table does not have its own form configuration, ServiceNow defaults to the parent (extended) table form.

Summary

  • Root cause: Table inheritance

  • Fix: Create a form layout for the child table (abc)

If you find this response helpful, please mark it as Helpful and accept it as the solution if it addresses your question—it would encourage me to contribute more to the ServiceNow Community.



Thanks & Regards,
Sachin Narayanasamy
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