Remove Unwanted Prefix from Serial Number Discovered by SNOW Software

Service now11
Tera Contributor

Hi,

 

I am facing an issue with the serial number in the computer table that is generated from SNOW Software. These records are integrated with the SNOW tool. This is an incoming connection from SNOW to ServiceNow. The BIOS serial number in SNOW Software is 4206f0ba74195be736d078b6133fd839. However, it is being reflected as VMware - 4206f0ba74195be736d078b6133fd839 in ServiceNow. I do not want "VMware" in the serial number. I want the exact values from the SNOW tool. So how to solve this. I am writing transform script for this. I don't know this will help or not. Kindly provide me a solution to solve this.

 

Thanks.

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