Do we have Failed change reason codes in ServiceNow?
Just like we have close codes, do we also have failed change reason codes in ServiceNow?
Forum Posts
What are all the changes that are not allowed to be included in the update set record?
What are all the changes that are not allowed to be included in the update set record?
Preparing for ServiceNow CIS-ITSM. any washington DC dumps or exam questions in 2024?
I'm excited to share that I recently passed the ServiceNow CIS-ITSM exam! Earning this certification validates my knowledge of implementing and configuring ServiceNow's IT service management (ITSM) platform.The road to certification wasn't easy. The ...
Display SLA attainment as a percentage in a line graph
Hi all,We recently moved from Salesforce to ServiceNow CSM (Yokohama) and I'm rebuilding our KPI dashboard. An important KPI for us is SLA attainment in % over time (I attached a screen view of what that looked like in Salesforce).However, in Service...
Okta integration with ServiceNow
We have to integrate Okta with ServiceNow. What feature we can use to auto populate users and Groups from Okta to ServiceNow. Or does user gets auto populate in ServiceNow without any human intervention?
Resolved! incident workflow studio does not take description from inbound email
Hi All, Please help to understand why I am unable to get description on incident from inbound email.Not sure what is happening but if I select Description - Trigger - inbound email -email record - Body textit's creates incident but with empty descrip...
Notifcations & Styles
Hello AllI'm trying to send notifications after a creation of a problem. I want to change style of State and Priority according to values but i don't have clue for realizing it.I need help.Thanks.
RITM should get close once all catalog tasks are closed
Hi Community, I want the RITM should get close only once all the catalog tasks are closed. I have written the business rule for this after update with the condition as state is closed complete. But it's not working as per requirement. Can anyone ple...
Adding the buttons and cards in webex bot integrated with Servicenow
Hi Everyone, Im working on Integrating Servicenow into Webex Bot. I have added the OOB servicenow bot from webex applications and I have done the admin setup and connection was made. Able to get the notifications. But, Im getting direct notification...
Customise Success Dashboard
Hello Developers,I'd like to customize the Success Dashboard by adding a new metric titled ‘Self-Solved using AI’, positioned below the existing ‘Self-Solved using Virtual Agent’ section.At this point, I'm not sure where these metrics are being sourc...
Try New Cisco 300-515 Exam Questions with Updated 300-515 Practice Test
Invest in Your Future: Cisco 300-515 Exam Guide to Career Growth and SuccessGetting certified isn't enough in today's changing professional environment; you also need Cisco 300-515 exam certificate to show that you're committed to lifelong learning a...
Incident Management Team Leader Role
I am looking to determine if there are Super User roles for Incident Management. I need to elevate just a few of my team in this role to be able to reroute tickets regardless of state (example - pending end user input today blocks ability to reroute...
Script to automatically update State upon receiving a comment.
Hey All, New to scripting, and I'm sure i've made some obvious faux paus, but I can't get this script to work in the dev environment for the life of me and am hoping for some additional input. The goal is that it stores the user from a recent comment...
ACL to apply to only specific groups
I have a scenerioThere are three assignment groups: Group A, Group B, and Group C.Users in these groups all have the itil role.RITMs (sc_req_item records) will be assigned to one of these three groups.The requirement is that users should only see RIT...
