An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5team members. These team members are working on many tasks, but the manager cannot see any taskson the Service Desk > My Groups Work list. What could ex...
I found two options to integrate the Confluence with ServiceNow using below methods:- 1. Exploring External Content Connectors2. Integrating with Confluence Cloud with OAuth2.0 Which method will require licensing cost and which does not require cost ...
I have an utterance: "Who does @employee work for?" The entity is Employee, so within my Topic flow, how do I get get the value of the entity??? Therefore, if I enter the following in the Virtual Agent:"who does John Doe work for?", I want the Topi...
I am trying to figure out how to exclude an approver from being a part of the group approval if one of the following conditions exists:an approver within the approval group is the opened by ORan approver within the approval group is the requested_for...
Hello, I'm trying to make a verification of which of my vaVars are not empty and I'm trying to make it through an iteration of it, but you can't make a for loop to see those values. Is it possible to see all of the variables whitout explicitly call t...
I have an requirement to automate the process to add a user to the Distribution List in Outlook. Example: If I submit a request with below details the 'itil Test' user should be added to the DL mentioned in the form (if required we can create another...
Hi Team , There are two ip switches are there in the class (ip switch ) whenever mid server run on every month , company name changes every time and this is happen only two records in the IP switch(cmdb_ci_ip_switch). Can you tell why the location ar...
I have select box variable on catalog item, variable name is customer company code, these company code options are coming from custom table, I am using get catalog variable and want to check if user selected company code 'a', b etc, but its not showi...
Greetings everyone, I'm trying to automate sending an formatted email that includes data from a report. A lot of solutions I've seen are just to attach an report to that email, but this isn't whats required of me. Iv'e tried using the <mail_script> ...
The above is the snippet of the demo dataset being used to train ( Count is 30000), i tried to train the Predictive Intelligence to predict the category based on the input from short description but i am faced with the issues where it shows Waiting F...
Can anyone please guide me how to take back up all my saved data?
Hi , I'm trying to modify the on-call schedule modal in ServiceNow to display the business phone instead of the mobile phone when both numbers are populated in a user's profile. Currently, if both the mobile and business phone fields are filled, the ...
Hi All,When I open a Knowledge Article in Service Operations Workspace it shows the article in kb_view. The URL is like this/sow/kb_view/kb_knowledge/sys_id. Is there a way when knowledge article is clicked from the All Articles list in Service Opera...
Hi Everyone, Anyone can provide me with ITAM(SAM, HAM) interview questions along with some real-time use cases.How can I explore Servicenow ITAM module on YouTube and Udemy there aren't any classes any one can suggest to me Thanks,Mustafeez.
