Routing to you live agent

[sidhu rs]

Hi All,

In Virtual agent ,live agent support is available to assist you or chat with you. However, when users attempt to connect with a live agent, they encounter an issue where it continually displays 'Routing you to live agent' in an endless loop.

Could anyone please help on this?

Regards,

Sidhu.

[RaghavSh]

Did you setup the live agent queue?

Follow the OOB SN article and check : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743849 

[sidhu rs]

Hi @RaghavSh ,
I tried to open the virtual agent the Instance option is not allowing to me open that. And the given KB article by you is for londan & Madrid Versions. Can we use this KB for Utah version also?

Below is the attachment, which is not allowing me to open

Regards,

Sidhu.

[RaghavSh]

you can find the instance options in widget in stance table as well.

I have not tried this in UTAH but it should work.

[sidhu rs]

Hi @RaghavSh ,
Thanks for your input, I have tried the above suggestion but it was not working.

Regards,
Sidhu.