Resolved! Playbook Priority text field
Hi everyone,Could you please help me with removing the “Priority” text from the Playbook?Please find the screenshot below for reference.
Forum Posts
Esc Portal Virtual Agent - Queue Time Increase
I want to increase the time of queue when user is connected but all Support person on agent is away it ends the chat as no one available. Requirement is to keep the chat open even if no one joins they should be in queue.as of now in seconds it ends
The page you are looking for could not be found issue in contract workspace
Hi Everyone,I created a new dashboards page in Contract Workspace but when I click the score report but unfortunately I am getting "The page you are looking for could not be found" error. I am lost and would appreciate any input on this. Thank you f...
Merging production instances
I have multiple production instances and want to merge them into one single instance. Has anyone done this before? Any best practices article or details you can share?
Need to run the powershell script from Servicenow on the Midserver for the shared mailbox removal
Hi all, I've built an employee offboarding flow in Flow Designer (Zurich) that handles the AD side end to end - disable user, remove from groups, update attributes, move to an Archived OU - all working using the OOTB Microsoft AD (ADv2) spoke actions...
Hi please anyone help i am not able to find problem id field on incident form on Australia PDI
Hi please anyone help i am not able to find problem id field on incident form on Australia PDI
Resolved! Yokohama ITSM Asset capabilities vs ITAM/HAM/SAM
In looking at the Yokohama content for ITSM in docs, I find: IT Service Management...- Asset Management _ ITSM Software Asset Management + Legacy Software Asset Management plugin _Software Asset Management Foundation plugin _Ex...
How to get into IT Asset roles or simiiar
Hey Guys, My background in IT support and projects spans over 20 years. I use ServiceNow on a basic level and wish to learn more about it to get into a asset management role. Does anyone have any tips or advice to get pass the recruiter stage and ...
How to set up the ATF Cloud Runner admin user
How to Provide an admin user who will be used to generate and run tests in a cloud runner. ServiceNow recommends creating a dedicated service user for this purpose. When am selecting the admin user it's show like 500 error Can you please suggest on t...
Resolved! Need to display field choices depending on selection of other two field choices
Field 1: choice1, choice2Field2: choice 1, choice2............choice10Field3: choice1 , choice2.................................choice 40. Depending on selection of first two field choices, third filed choices need to display.How to achieve this, I a...
Mapping between product models asset and service offering and services on incident form
Hello Experts,I want to understand how is the ideal mapping done between the product models, asset and the service and service offering on the incident form. when we create the incident from the Customer Service Case.
In Zurich Release how to hide attachment icon on the catalog item
With DOM manipulation being unsupported in Zurich release, what is the best practice to hide the attachment icon on the catalog item in the Native UI
Resolved! Custom table data is not showing in the list collector for end user.
I'm creating a catalog item form in ITSM. So I'm using a catalog item, maintain item. So I have created a custom table called u_month to save all 12 months so that in the form I can use a list collector so that the end user can select multiple months...
Micro Certification - CMDB Health
Micro Certification – CMDB Health: I recently completed my MC : CMDB Health. Thought this article might help someone. Have made a snapshots on how to resolve some tasks from MC. Schedule the CMDB Health scheduled jobs to execute two times a day at 7A...
Field contains and does not contains a value
Hi All,I am not sure what is wrong with the below script, i'm trying to compare field value where it contains and does not contains (1Global). Background script executes both the conditions, please suggest. var newcar = 'Truphone';var oldcar = '1Glo...
