Hi ,I'm working on universal request.I have created a incident from ur and then I want to transfer to different department .I selected not sure in the department type .actually it is closing the existing ur and creating a new one .but i don't want th...
Recently got my PDI for Australia Release and I do not find Change Module-Cannot find Change Pluggin too and when I tried to request a new PDI for Zurich get a message please try again -any advise
As the Cloud Dimensions CMDB administrator, you are tasked to reconfigure the 3 reclassification system properties to force the creation of a CI Reclassification task for any CMDB class upgrade, downgrade or switch. Solution: From the Navigator searc...
Hi Everyone, I need help on a VA requirement.We have 2 Service Portals one is related to IT & Other is HR.Our requirement is Virtual Agent should search and return articles from both the IT KB & HR KB in one topci, and when the user clicks an articl...
Hello Team, We have issue in production in which we have SLA configured in such a way that based on priority SLA will get attached.Customer is expecting the final SLA it should have cumulative pause duration as well actual elapsed time. Is this funct...
For email notifications, is it possible to use conditional logic for what the email will contain? For instance, if the short description contains "application related request" then add another piece of information like the long description?
How to change the default value on associate record popup view for document table selection from incident to task and also how to change the column filter operation from CONTAINS to IS? Path: On opening active interaction record in SOW and click on m...
Hello everyone, I am working on updating the filter condition and heading for Interaction on the Simple List View. Specifically, when a user Click on Record Information (User Details) - Recent Task - View All -> It will open all the Tasks for last 7 ...
I have a team who uses a rotating phone 24*7 so I created a user named on-call 1 and added the number. However, in order to see the user in experts on-call the user on-call 1 must be in the support group. This creates a problem as on-call 1 shows up...
HiIn Employee Center, under Service catalog, there is a button 'Browse Technology services', (see screenshot) I want to translate this button into french.How can I do that, and where can I find this button? I searched UI Actions but it's not there
Hi Team, Emails are not triggered to manager in RITM, but Action is showing as Completed in the flow. It was not triggered because manager email is not there or manager is not there. Can we retrigger only this emails, without affecting any other.
Hello Folks, So what i have done is i create a record in 'Email Account' and link my gmail with the POP3 , and then i got all the mails i have in my gmail in sys_email .My question is :1) All the mail in Gmail gets auto marked as Read , and move form...
Hi everyone,I'm encountering an issue where two fields that are configured as non-required are being displayed as required when the form is accessed through a mobile device:Assignment GroupController ApproverOn the standard/desktop experience, these ...
Hi all. I have integrated the teams with Servicenow and whenever I'm getting the approval for change request , I can get the pop up from the teams ui page. we can approve the request from here itself. the issue is like now , we can't get the approval...
Hi everyone, has someone been able to configure virtual agent for a portal in a way that let's only a part of the users use Now Assist and the other part use "normal" virtual agent? I read that OOTB only one assistant can be added to a portal, so I d...
