I cannot apply the filter "is a" to the cmdb_ci table when I am creating a data visualization however it works perfectly when I apply the filter in the cmdb_ci list view. See the images attached The old report builder also allows to use the "is a" f...
Hi, Our requirement is to have a routing based on decision table. This decision table will be used in flow and the flow will be used across several other catalogs. The intention here is to have a common flow having dynamic approvals based on decision...
I am Not able to see the i button for service catalog form for reference filed, could anyone help me with this please. I have attached a snap for reference.Here this variable is reference field which referred to RITM table , but after filling it up ...
Hi Team,We have a requirement to access data across domains.For example, we have two standalone domains: INM and TOP. Under these domains, there are child domains such as INM Sales under INM and Support under TOP.Users from the Support domain need ac...
Hi ServiceNow Community,I’m working on a Virtual Agent use case where I need to display a user-friendly error message when a technical exception or API timeout occurs during a conversation.Requirement:If a Virtual Agent topic encounters an unexpected...
Hello All, I have been circling with NOW Support for over a month on this topic and have gotten 0 progress, so I figured I would ask here. I know about the Create an Incident topic for VA that links the user to a record producer, however, the ask fro...
Hi, Need to make sent and received emails visible in the Activity Stream section of the form. ThanksArun
Hi, I created stages in my workflow as shown below. The stages are displaying correctly on the RITM record, however, they do not appear when a request is submitted through Employee Center. I have already verified that the stages exist in the stage ...
Hi ServiceNow Community, I’m working on a requirement for Virtual Agent / Live Chat where we need to display a greeting message to the requester when a Human Agent joins the chat.Requirement : When the conversation is transferred from Virtual Agent...
Hi, I want the proper documentation and interview questions related to ITSM and integration. If anyone has some material, please provide it to me. thank you
Hi Everyone, We have configured Dynamic Translation in Virtual Agent, including: - Installed the required plugin.- Enabled Multi-Language Support, Language Detection, and Dynamic Language Translation(In Conversational Interface>Settings>Virtual agent...
The icon for our virtual agent is 85px, but after Australia upgrade, it is displaying at 15px. Trying to adjust the size through CSS variables is not working. In the console, you can run $0.style.setProperty('--now-icon--scale-size', '3'); and it w...
We have a user that is having trouble creating a KB with multiple images. He is using an image block to upload the images. Only the first image can be viewed after he saves the KB with all images uploaded. The other 4 are not working correctly. Can s...
Hi,When you open an Interaction record in SOW, there is an email template called 'Email response to customer'.I want to remove this template from the form (see screenshot)How can I remove it from UI Builder, I can't find the page for Interaction in t...
Hi Community,I'm trying to understand whether the following behavior is expected or if it may be a product issue.EnvironmentServiceNow Platform Analytics WorkspaceDashboard selector (Recent Dashboards)Issue DescriptionWhen a user switches between das...
