Working on csm case.Need to create inbound action to update existing csm case based on below point:>When sender send new/reply/forward email with case number (eg. CS0000180), then1. The email should add to the same case as work notes.2. attachments s...
In my Personal Developer Instance (PDI), how can I grant a user the security_admin role if my own user account does not already have the security_admin role?I want to do this without contacting or using another user account that already has the secur...
Hi Team, I need to repair 20,000 incident records in bulk. I tried with a fix script, but it is not working as expected. Could someone please assist me with the correct script? // Bulk SLA Repair for Incidents(function() {var gr = new GlideRecord('in...
Hello Community, I just experiencing an issue in my instance whenever the Customer orders(sn_ind_tmt_orm) created from salesforce, I shall receive the Bell notifications like the below screenshot till yesterday it was working fine in the test environ...
Hi everyone, one of the assistant (CI admin experience - Virtual agent) we created didn't allow us to delete one of the portals selected in the "display experience" section. The entire assistant was deleted and a new one created. Now, when I try to s...
Hi AllI am using the flow designer for approval process but here i need to exclude the requestor from approving the change request, how can we achieve this. In rules section can we use both code and configuration, i have tried it is not working for m...
I am using Dynamic Condition in Recipients List Method, But looks like there is no relation between incident and recipients list to glide the incident.
I have activated the plugin called Now Assist for ITSM it is showing the summarization on incident level but not catalog task, does Now Assist ITSM having the out-of-the-box functionality for catalog summarization. Because for me it is not showing.
Hi Experts, I’m planning to pursue the ServiceNow Certified Technical Architect (CTA) certification. Could anyone please share the official prerequisites, mandatory certifications, required courses, and recommended learning path for CTA preparation? ...
Is this even possible for ATF?Note: Upload attachment will only show if user answer "Yes"
I am attempting to leverage ATF to build with the Send REST Request - Inbound test step for our API connections. All of the documentation I can find for this is from 2019 and does not match the current interface. I have a variety of API's I need to t...
Requirement: Dynamically Setting Recipients List Based on On-Call Schedule to send out an SMS on the Major Incident Workbench. Current Script: (function() { var currentTime = new GlideDateTime(); var recipients = []; var groupSysId = curr...
Hi all, I thought this would be really simple and am sure I've done similar before, but I'm trying to make a field hidden until the appropriate option is selected from a choice list on the same table, and want to avoid script so am using a UI policy ...
Hi All, So we have set up Service Commitments to make managing incident SLA Definitions easier. Each Commitment (e.g. for P1, P2, P3, P4 etc) has many, many related offerings. We have set up the SLA definitions, so each time the incident moves to a n...
one requirment , in which i need to add the Company banner in the Reply Banner automatically when the agent click Repy or Reply All button in the Agent Workspace , i tried with Email template but when adding the Email template , the old email threads...