A Scheduled Data Import runs successfully when executed manually using Execute Now, but it does not trigger automatically based on the configured schedule. The import is active and scheduled correctly, but no Import Set Runs are created at the schedu...
Hi Everyone,I have a Record Producer for creating an Incident. In this form, I have two reference fields:Service Offering (service_offering)Configuration Item (cmdb_ci)My requirement is:When the user selects a Service Offering, the Configuration Item...
“Right now, when an incident is resolved or a request is closed complete, the survey notification is triggered.” Notification content <You have a pending Customer Satisfaction Survey.Please take a moment to complete it — your feedback helps us improv...
What is ‘Now Assist’?Now Assist for ITSM is our generative AI-powered application that enhances our existing industry-leading AI capabilities, which, in combination, elevate the employee experience and accelerate productivity within IT to the next l...
Hi everyone,There is a field called "Resolve Time" in the Incident list view, which is currently displayed in seconds with the type is Integer. Is there a way to convert or display it in a date format showing hours, minutes, and seconds instead? When...
How do I create a report where it counts for both Incidents and Requests assigned to an agent? Our helpdesk team is working on both incidents and requests. I'm creating a dashboard that will show how many combined incident and request for each agent....
Hello SN Community, I have a requirement whereby manager approval is needed at the REQ level (this part is working) and security team approval at the RITM level (this part is not working) of a request ticket. The RITM approval portion is not working...
Hi, I have a flow where I am calling Submit Catalog Item Request action which will craete new ritm for different catalogue item, earlier it was working fine but now no ritm generated.
When I am asking the VA from the topic 'Check my ticket status'. It is asking me whether I want to know incident or req item ticket and then shows the status for incident or req_item ticket as attached in first screenshot.But when I chat with the VA ...
Hi Team, Is it possible to resize the Icon and update the text in the feedback icon panel in Now Assist Virtual agent. Please refer the screenshot below.
I want to know where i can find the "Reason" variable , located on the cancel change request pop up.
Hi everyone,I'm working on a Virtual Agent topic update and I'm facing some issues during the Update Set preview in my test instance.The scenario:I've updated some links within the VA Designer and published the topic. In my Update Set "Customer Updat...
I was not able to configure UI_style on platform-analytics the old configuration are not working on platform-analytics, Does platform analytic support UI_styles ?
Hi there, I wanted to replace "Minimize chat window" with "End conversation" option in VA but I am not sure what needs to be done as I can't see any OOTB way to achieve this I was able to modify minimize chat icon with CSS but backend behavior shou...
