Integration with MS Teams
How do I integrate ServiceNow virtual agent with MS Teams so that users can raise incidents from MS teams without logging into servicenow.I need the steps to integrate please.
Forum Posts
OnClick button on list view of the csm/fsm configurable workspace with Wizard view
I want to create a UI action button in list view of my Csm workspace .On clicking the button , wizard view should come listing the tables . Upon selecting the table a new record form should open under that table in workspace onlyI have attached scre...
Form/Table Template Permissions
Hi all, I am trying to figure out how to set the permissions correctly for our users. We would like anyone with ITIL to be able to create and edit/delete any template that ONLY they created. We do not want them to be able to delete any template th...
Access denied while impersonate
I am getting access denied message while impersonating in the lab environment. can someone help me to fix this?
Is there a way to run a script in front end in Virtual agent using <script> tag
Is there a way to run a script in front end in Virtual agent?For example, I tried using the following code to import a package and render an adaptive card in VA in HTML input type but it does not execute as due to HTML sanitization which removes all ...
virtual Agent(ATF)
Hi all,I am new to ATF and have been automating ITSM flows in our organization’s instance. We have a scenario where we need to create an Incident through the Virtual Agent in the Employee Center portal and perform some validations through the Virtual...
Resolved! I have requirement Req and RITM should only visible for admin,particular group for one Catalog item
For this i wrote 2 query business rule for Req and RITM table but for RITM is working fine. For Req its restricting for all other catalog item not for one specific item mentioned in the code .Some pls help how to rectify it. Req: (function executeRul...
Resolved! Unable to see Related Records tab in SOW
I am able to see Related records tab in DEV but not in TEST. Any suggestions on how to get it back?
'External Users' is added to chat names in MI Workbench
When I am trying to import the chat then there is external users in last it was not there before. Is there any way to fix this
Migrating from legacy workflow Standard Change Proposal to new flow Change - Standard - Proposal
Hey folks, My process was going to be check-out and deactivate the legacy workflow Standard Change Proposal and then active the new flow Change - Standard - Proposal. The new flow doesn't appear to activate, is this because it is marked read-only? If...
Can Standard Change Definition like Recordproducer or catalogitem be made visible in Service Portal
Can Standard Change Definition like Record producer or catalog item be made visible in Service Portal. If Yes How? As it is not visible now?
ServiceNow - Fresh Work Integration
Hi,I'm looking for end to end implementation of my ServiceNow instance with client's Fresh Work ITSM tool. Can anyone please provide relevant end to end steps/information on this topic?
How to Open a incident in the main tab by using a ui action
i have created UI Action "Save & Next" which will open the next incident assigned to me. it is opening but in the sub tab of the 1st opened ticket . i want to open it in the parent tab itself. how can i do that.
Owner not populating for server
Midserver.user is not updating the owned by field for linux server records How to resolve this issue please shre step by step procedure how to fix this issue with all possibilities as discovery is running on daily basis still "owned by" fields are bl...
Variables in sc_task do not save changes.
Hi everyone,I’m having an issue when trying to update catalog variables directly from an SC Task.In my case, the variables are hidden on the RITM and also on the catalog item form. They are only displayed on the SC Task, so the fulfillment team can f...