Routing to you live agent

sidhu rs
Tera Contributor

Hi All,

In Virtual agent ,live agent support is available to assist you or chat with you. However, when users attempt to connect with a live agent, they encounter an issue where it continually displays 'Routing you to live agent' in an endless loop.

 

Could anyone please help on this?

 

Regards,

Sidhu.

5 REPLIES 5

how did you test this? was anyone from the chat queue active?


Raghav
MVP 2023
LinkedIn