Routing to you live agent
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10-10-2023 10:08 PM
Hi All,
In Virtual agent ,live agent support is available to assist you or chat with you. However, when users attempt to connect with a live agent, they encounter an issue where it continually displays 'Routing you to live agent' in an endless loop.
Could anyone please help on this?
Regards,
Sidhu.
5 REPLIES 5
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10-11-2023 03:22 AM
how did you test this? was anyone from the chat queue active?