salesforce integartion in servicenow

[ShreyasG]

I am working on a salesforce integartion in servicenow in CSM in PDI, I have sucessfully managed to configure outbound rest message for case(when created in servicenow it is getting created in salesforce) , however i want to fetch the case in servicenow if it is created in salesforce with scripted rest API, not able to find API documentation can anyone please help how can i setup this.

[Bhimashankar H]

Hi @ShreyasG ,

If you want to fetch the case created in salesforce then it is not like servicenow will fetch, salesforce has to trigger your instance REST API Endpoint with appropriate HTTP method to create the record in your instance as it is new in salesforce.

When you want to fetch the existing case present in salesforce then you need to get the endpoint of salesforce using GET method you can fetch the case details. If the cases are getting updated in salesforce only, then salesforce has to trigger your ServiceNow instance PUT/PATCH method to update the case details. In opposite scenario if the case is updated in ServiceNow instance then you will have to call the salesforce endpoint with using their appropriate HTTP method to update the case detail in salesforce.   

If you want more clarification, please go throw the below reference.

SalesForce Integration with Servicenow ,

Integrate Servicenow with Salesforce with OAuth ,

Incident —> Cases Salesforce Integration 

Thanks,
Bhimashankar H

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[Bhimashankar H]

Hi @ShreyasG ,

Can you mark my answer as correct, helpful if you were able to achieve the requirement. This helps in removing this question from unanswered list and helps users to learn from your thread. Future readers with similar kind of question will easily find out. Thanks in advance!

Regards,
Bhimashankar H