Seeing embedded link for ServiceNow VA in MS Teams chats when you paste a link in chat with anyone

OAhmed
Tera Contributor

We recently enabled ServiceNow Virtual Agent bot on MS Teams and enabled it for all org. Now when anybody pastes a ServiceNow link in MS Teams chat with anyone, an embedded link for VA gets added to the message. Before sending the message it can be deleted manually and then the sent message doesn't have it. But if the link is not deleted before sending the message, it gets added to the message and if you try to delete it by editing the message, instead of deleting it adds an extra link for VA to the message.

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