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Sometimes Autopilot Getting Assigned Automatically in Agent Chat Even though it's not configured

AbdulHaseeT
Tera Contributor

3 weeks ago

Hi all,

I need some help understanding an issue in agent chat. we have not configured autopilot, but sometimes it is still automatically assigning to autopilot to end chat sessions . i will add screenshot below for reference

AbdulHaseeT_0-1762584053304.png

As any faced same issue or why it is caused ?

Any guidance would be appreciated
Thanks

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