The use of the Reason field in Change Requests

[jpawelski]

Looking for help understanding the purpose of the Reason field in Change Requests in the Zurich release of ServiceNow.

Maybe explaining what we need would help.  We need a way to understand why a change request is needed.  We are trying to determine if lack of testing, inadequate testing or another issue related to testing is the cause for needing the change request.  We currently don't see a way to do that.  However, we found that there is a Reason field that we are not currently using.  We would like to use that field but don't want to use it if the intent of the field is for something different.  

Thanks!

[Tanushree Maiti]

Hi @jpawelski 

You are right. In Australia PDI , Reason field is String field with the choices.

But OOB , Apart from Cancel Request with Reason one, I did not find any other OOB use cases (Servicenow documentation) where Reason field we can select as a choice.

I guess It could be used for any custom requirement.