Type Ahead in Virtual Agent

RemiWinther
Tera Contributor

‎12-20-2024 12:48 AM

Hej guys, Remi here. 

 

I got a really good question today, and that is if it's possible to use a Type Ahead function in Virtual Agent. For instance, if a user is typing in Virtual Agent: "I need help with Microsoft" -> then there's a pop-up with text suggestions (could be tied to our actual VA topics) like: "I need help with Microsoft Office", "I need help with Microsoft Teams".. etc. 

 

There is a Type Ahead function on the Search in both Service Portal and Employee Portal (which we'll update to soon), but I can't find this function in Virtual Agent. 

 

I don't think this will work in the Virtual Agent app in MS Teams, so I'll be focusing this question on the actual Virtual Agent widget from our chosen portal. 

 

Thankful for help and advice! 

PS. See screenshot from Type Ahead example on Search, on Service Portal. 

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Sujatha V M
Kilo Patron
Kilo Patron

‎12-23-2024 10:15 PM

@RemiWinther As a suggestion, you may try to link the typeahead search in Portal to trigger the Virtual agent by following the below link. 

 

Typeahead Search interact with Virtual Agent Service Portal Widget callout 

https://www.servicenow.com/community/virtual-agent-nlu-articles/typeahead-search-interact-with-virtu...

Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.
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