Major Incident Response OLAStart Condition:The 30-minute Response OLA clock starts immediately upon the creation or acceptance of a major incident. This clock runs continuously, 24/7, unless stopped.Stop Condition:The Response OLA clock stops upon se...
so the scenario is based on category, subcategory choices will be available on ESC on two different formand this choices is on our table and in the record producer we are using lookup select box as a type and table is sys_choice.This scenario is not ...
I am looking forward for a best solution to restrict the closing of sctask if there is any approval records are in requested state in it's RITM. I have already setup one BR in sctask table and it is working eventhough I need some solution using some...
Hi All We are trying to measure MTTR from the incident table and we would like this to show us the length of time an incident has been open minus any time it is on hold or in pause state. We have been using the business duration field but this does n...
Hello. Is there a way to configure how long a hint will display when a user hovers over it on a back-end form? It appears to drop off after 10 seconds. I tried modifying the glide.ui.accessibility.tooltip_duration system property but that didn't s...
I don't understand where the dependent tabs for these COEs are configured. Could you clarify where I can find these configurations? When we select the HR Total Rewards COE, the Compose tab appears. Where can I find these configurations in the Servic...
HiWe have done the cloning from Prod to Dev but forgot take one completed configuration backup before cloning.Now everything is lost. Is there a way to restore that?
Hello everyone,I am working on a catalog item, I have 3 variables in this catalog item which are as follows1 - Target Workstation, it is a variable which points to the 'cmdb_software_instance' table2- an MRVS named 'selected_software', this MRVS has ...
Hi Team, I've created the notification when an Incident receives email notification to the assigned to user. Now I'm also looking for attach the email received on the Notification I'm sending that user. Can anyone suggest how to attach that received ...
Hello Team, I need help here ASAP. When the proposed by is the member of "ABC" group then assign the MIM to "ABC" group Thanks in Advance
I have several notifications that were created and are only used when the recipients language is not English. I have translated all choice options for all answers to the question that create the incident record. When the notification is sent all th...
We are facing an issue for current.operation() for the AFTER business rule on our TEST instance. But the same function is working properly on DEV instance for AFTER business rule.We have the below requirement When a contact is assigned to the group, ...
HiI have created a UI Action with following script : assignToMe();function assignToMe() { if (!gs.getUser().isMemberOf(current.assignment_group.toString())) { gs.addErrorMessage('You cannot perform this action as you are not a member of Ass...
Hello , I have a requirement where I need to dynamically create end-points for POST . Like whenever a Change is created in servicenow at build stage the integration invokes and creates the change in third party . https://dev.abc.com/rest/v1/projects...
I have created a script for an inbound email action to generate an RITM. but only RITM is generating and related SC task and SLA is not triggering . can someone please help me with this?
