We will shortly be implementing our first iteration of VA but integrating with MS teams. We are currently working on the Xanadu release.When a ticket is created for a user we have notifications set up whereby emails are issued detailing ticket refere...
Hello All, Can anyone direct me where can I find ITSM Workshop slide deck to help explain to a customer and provide a small walk through of each module based on ServiceNow new release. I am looking for details to include ServiceNow Incident Module, ...
She has already cleared the cache and this way doesn't work for stopping the system of logging off her.This kind of issue continue appearing to many other users as well.
Hi,I'm looking to add a custom field on the ESC portal RITM Ticket Header page.Custom field is on RITM form. I want to show it on the ESC portal under Requested For field. I also want to show it as per condition in Item field. If Item name is somethi...
I have a requirement for a Catalog Item where I need to create a UI Policy that has the following condition:Condition 1 : If User_Variable_Num >=250and has the following UI Policy Action : Make User_Variable_Dependent visible and mandatory Where User...
Hi, var currDate = new GlideDateTime(); var closeDate = new GlideDateTime(txt); var dur = new GlideDuration(60 * 60 * 9 * 1000 * 3); var schedule = new GlideSchedule('sys id'); // this schedule explains the 8-5 weekdays excludin...
How to Provide an admin user who will be used to generate and run tests in a cloud runner. ServiceNow recommends creating a dedicated service user for this purpose. When am selecting the admin user it's show like 500 error Can you please suggest on t...
Hello im new to this tool and would like to know how to get basic SLA reporting for our assigned group. what i need is separate or combined in one page.1. Achieved SLA % monthly 2. Breached SLA % monthly basically i need to know our monthly SLA targe...
Hi Team, I need a help or suggestions on below request. How to call store procedure in snowflake from servicenow ? example, when user rasie a access request servicenow will trigger the snowflake SP. Can someone plz help on this?
Hello, ServiceNow Community!I’m running into an issue with a custom function that’s supposed to calculate the duration between the request creation date and the closed time, but the results are not correct.For example, in the attached screenshot, the...
Hi, I want one task to be done. In the change record, If I select a planned start date which is earlier than the today's date, then it should not be allowed. How to do this?
Hi,Is it possible to create a report on RITM (sc_req_item) table, where RITM stage is "Awaiting for approval" for more than 2 days?
Hello,We have planning to make 3 different queues in walk up experience is that possible? Configuration Repair WarrantyDeployment NOW SERVING:NOW SERVING:NOW SERVING:XxxYyyZzzXxxYyyZzzXxxyyyZzz NEXT CUSTOMER:NEXT CUSTOMER:NEXT CUSTOMER:Xx Yy
i want when category = software make priority = 1-critical (which is derived from the values of Impact and Urgency fields), else display the old value when the form loaded.
I have 2fileds one is list for responsible group which is a list type and the other one is responsible dl i would like to auto populate dl if the user select the groups from the list using glide ajax i have written script but it's not workingScript i...
