How to create a record in servicenow from third party app and sent back the response as link.

Hi,How to create a record in servicenow from third party App (Where current login user of app will be set as caller & Application name will set as channel ) and sent back the response as link of the record to Third party app. Please guide by scripted...

How to copy the MRVS values to 2 different fields on same sctask ?

Hi All,I am looking for a solution to copy the MRVS field values to 2 different fields on same catalog task. I found one community post where the solution is present but for copying the values by concatenating them in one field.Need to copy MRVS data...

multirow variable set is accepting single group. User should not be able to submit single row

multirow variable set is accepting single group. User should not be able to submit single row how to achieve this

Please help, is it possible to add a URL link to the contextual side panel in the workspace?

Dear Experts,I am new to Servicenow and English. Sorry for my poor English.How do I add a URL link (https://www.~) in the red frame area?I was able to add an icon to the context sidebar panel, but I don't know if I can add a URL link.Thank you, broth...

Setting description on Jira issue from ServiceNow incident

Hi All, I have integrated ServiceNow and Jira using Jira spoke. I am able to sync all the fields correctly except description field. ServiceNow incident description is HTML field and Jira issue description field is markup field. Could you please let ...

How to let user choose CI in Virtual Agent

Hi All, My requirement is I want to take CI as input from user in VA so that according I can present the user some information. But currently since there are many records in CMDB table, it takes 10 minutes to load the list which is not ideal way as t...

Virtual Agent Password Reset Process

Hi Experts,I am trying to achieve Password Reset through Virtual Agent. For this i have enrolled with email and Security Questions and made changes to my process in such a way that it needs to identify me using User Identification and needs to give m...

Process mining map element not available in PA dashboard

Hi everyone,I have activated process miningMy account has the sn_process_optimization_admin roleBut I cant select or find the process map component in my dashboard editior like expected.In the docs should look like this.https://docs.servicenow.com/bu...

Need to create a dashboard for Problem

Need to create a dashboard for Problem as per attached in Classic and new UI 

How to write an email script to exclude recipients on the basis of a field on the requested item?

I have 2 notifications-one on request table [A] and one on request item table [B] which trigger when a catalog item Z is requested. The cat item has a field named company . If the value of the company is X,  then the emails should not go to the reque...

Servicenow End users can search for Service Catalog items in both English and German

Hi All, I need a suggestion regarding ;Servicenow End users can search for Service Catalog items in both English and German, if his/her preferred language is German in Portal? Thank you in Advance.

Update Incident API takes more time I.e. around 109 seconds to update, is this expected ?

Update Incident API takes more time I.e. around 109 seconds to update, is this expected ?Any documentation which supports this behaviuor or which gives info on the response time for this API?

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