server side script in assignment rule script section
Can we use glide record query in assignment rule script section??
Forum Posts
Response SLA does not trigger when incident assigned directly to an agent - 12-4-2023
Hello, I hope you all are doing well! Please see my dilemma below, and let me know if you have any feedback to achieve the following business objective. Thanks for any input the community is able to provide! I currently attempting to implement respon...
SLA 8-5 weekdays excluding holiday schedule breached outside of schedule
Hi all, I encountered this in my production instance. In ServiceNow SLA P3 resolution using 8-5 weekdays excluding holiday Out of the box. When an incident created based on user timezone let's assume it's Central timezone at 5:00 A.M. on Christmas da...
Not able to find Integration - Microsoft 365 > Software Models
Hello, I am working through the Integrating With Microsoft 365 steps (Link). I have completed all the steps and installed the Software Asset Management Professional for Microsoft plugin (com.snc.samp.microsoft) and the Software Asset Management - Saa...
Getting "Entity extraction is currently not supported for Polski." error in VA
Hello Community,While mapping intent with topics in VA , I am getting below mentioned error:"Entity extraction is currently not supported for Polski." Because of this , the utterance related to Polski language is considered as fallback topics by VA. ...
How to get the ticket created in VA if the NLU is not getting macheted for 3 times
Hi Team,Am having a requirement to create incident, if the user input is not matching any nlu utterances of the published topics and if the "rephrase your question" choice is selected by the user for three times from one of the static choices in a to...
How to send email when sla (resolution) reaches above 90% with flow designer.
Hi All,How to send an email when sla (resolution) reaches above 90% with flow designer to that particular email address.
Hide New button in Incident List View
Hello Everyone, I want to hide the new button in Incident List View when user filter with any data. if the filter is empty, it must show the new button in the list view.Could anyone please help me with this to achieve this? Thanks in Advance,Hari
How to Add email body to the comments or work notes in ServiceNow
Hi,I have a requirement to copy the body of the email to work notes or comments in ServiceNow. How to achieve this.
SIR UI Configuration: Security Incident Form - Highligh VIPs on the Affected User related list.
As a Security Analyst, I want VIP users to be highlighted in the Affected Users related list in workspace so that it will call my attention if there are VIPs in the list.Lookup the user in the sys_user table and if the VIP field is true, uses field s...
unable to move change request to next phase
Hi, Please advise why i am unable view Review action button to move change request to next phase. still though i have admin, change manager access. is the workflow struck in this phase? Thanks.
Attachment Loading slow in CSM FSM workspace on Case form
After upgrading xanadu version when i tried to download attachment from case formon CSM workspace its loading slow or some time its loading and giving error,This issue is no encounter for every user and not every time when user tried to download. Thi...
Resolved! Email notifications
How to call email script into notification?
Resolved! ACL
For Incident form, There is ACL which is restricting write access for a role and there is another ACL which allows user with same role to write. Which ACL will work, Will the user with that role able to write or not?
Resolved! Isolate script
What is the purpose of Isolate script checkbox in client script?
