Validation of section 5 failiure

[ericlmarsde]

There is something wrong with this training module, and have absolutely zero idea what to do next.

Q: Did you impersonate David Loo, open the incident with the assignment group of Hardware and add th... 

A: YES

 

[Tanushree Maiti]

Hi @ericlmarsde 

For any course, please follow the lab instructions and implement the steps as described.

If the lab still does not work after following the instructions correctly, please raise a case with Now Learning Support for further assistance.

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

• Impersonate David Loo
  • Click your user avatar in the top-right corner.
  • Select Impersonate User.
  • Search for David Loo.
  • Select David Loo to begin impersonating.
• Open the Incident
  • Navigate to Incident > All.
  • Use the filter:
    • Assignment group is Hardware
  • Locate the incident you previously created while impersonating Beth.
  • Open the incident record.
• Update the Incident
  • Change the State field to Closed Complete.

  • In the Work notes field, enter work note as per lab instruction.

• Save the Record

Refer: https://www.servicenow.com/community/guided-learning-itsm/task-05-create-related-records/m-p/3392387