Form appearance post Australia upgrade

dassan
Tera Contributor

3 weeks ago

Post the Australia upgrade, an observation on the Change Module form where I have a customized reference field  "On befalf of" [[ non mandatory field]  if this field is not filled, every time the user opens that individual change record, on load it will prompt the user to fill the "On behalf of" field with list of users in a drop down.

 

Previously this was not the scenario the Change form used to load as usual, post Australia upgrade users are seeing this. On some points it is very irritating to see a list of users opened rather the actual data/fields filled in. 

 

Please suggest how shall I stop this to happen, and on load the change form should load normally, not pointing directly any field. 

This observation is only occurring on the change records, other tables like Incident, problem are working fine. 

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glideFather
Tera Patron

3 weeks ago

ahoy @dassan,

 

could you possibly share the script or UI/Data policy or whatever your desired behaviour is built on?

 

It's impossible to help without having the visibility into what you did...


✂-----Cutting-out-the---✦AI-noise✦---All-replies-written-and-vouched-for-by-GlideFather---
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drbob
Giga Guru

3 weeks ago

I've seen (not related to Australia) fields appear to prompt by having a list of records or choices displayed. It's probably just the "first field" (the one the browser puts the focus on). Sometimes it's hard to "click away" without making an entry. See if moving it on the form gets around the issue...

Can't answer why it would change with Australia but if it can be fixed by relocating (if that doesn't upset the form visually too much) then I wouldn't worry further. Of course, if moving the field doesn't fix it then either something is forcing the focus into that field or it's something deeper in the page/browser display process.

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