Version of knowledge article removal

DeepikaR8514330
Mega Contributor

Hi All,

I want to remove version of knowledge article. I my instance I enabled versioning of article so if any update happen with same number multiple article available.

Example: I have knowledge article is KB00023. Now, I updated and it have multiple version let say 7 version available. When I try to do some report to get the count of active article. Now, I got 7 article for single article number this makes my report count wrong. 

Is there any other way to figure out this. Currently, my question is if I remove version puglin will this prevent this multiple count and how to fix the existing count of article.

1 REPLY 1

RaghavSh
Mega Patron

@DeepikaR8514330 I believe the older versions are outdated. 

On your report you can put the filter like "workflow id published", in that case you will only get 1 article per number.

 

Removing version plugin and deleting plugin is not recommended and may alter the OOB behaviour.


Please mark the answer correct/helpful accordingly.


Raghav
MVP 2023
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