Version of knowledge article removal

[DeepikaR8514330]

Hi All,

I want to remove version of knowledge article. I my instance I enabled versioning of article so if any update happen with same number multiple article available.

Example: I have knowledge article is KB00023. Now, I updated and it have multiple version let say 7 version available. When I try to do some report to get the count of active article. Now, I got 7 article for single article number this makes my report count wrong. 

Is there any other way to figure out this. Currently, my question is if I remove version puglin will this prevent this multiple count and how to fix the existing count of article.

[Mohammed8]

Hi @DeepikaR8514330 

You can retire the older version article and slightly tweak your logic to retrieve latest published/active article 

https://www.servicenow.com/docs/csh?topicname=retire-versioned-article.html&version=latest

or you can check out this document link for your use-case and decide accordingly

https://www.servicenow.com/docs/csh?topicname=article-versioning-disable-property.html&version=lates...

Please mark helpful/solution accepted if you find it useful

Regards,

Mohammed Zakir

[RaghavSh]

@DeepikaR8514330 I believe the older versions are outdated. 

On your report you can put the filter like "workflow id published", in that case you will only get 1 article per number.

Removing version plugin and deleting plugin is not recommended and may alter the OOB behaviour.

Please mark the answer correct/helpful accordingly.