Virtual Agent / Agent workspace - Link pasted in the chat looks white

Swati36
Tera Contributor

‎10-13-2023 03:22 AM

Hello fam!

 

The link pasted in the Virtual Agent chat window looks white and is unreadable.

Any ideas on how we can change the font color?

 

Swati36_0-1697192500079.png

 

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9 REPLIES 9

Samaksh Wani
Giga Sage
Giga Sage

‎10-13-2023 03:25 AM - edited ‎10-13-2023 03:38 AM

Hello @Swati36 

 

Go to Application Navigator > Conversation Interfaces > Settings > Branding > View All > Default Branding.

 

You can change the color of the fonts from here.

 

Plz mark my solution as Accept, If you find it helpful.

 

Regards,

Samaksh

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Anurag Tripathi
Mega Patron
Mega Patron

‎10-13-2023 03:33 AM

Hi,

Follow the screenshots below

AnuragTripathi_0-1697193089666.png

AnuragTripathi_3-1697193214704.png

 

AnuragTripathi_2-1697193178720.png

 

These are the two settings you can play with

AnuragTripathi_1-1697193159227.png

 

-Anurag
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Swati36
Tera Contributor
In response to Anurag Tripathi

‎10-13-2023 06:47 AM

Hello @Anurag Tripathi and @Samaksh Wani

 

Thank you for your responses!

Unfortunately, this does not work 😞

 

I tried changing the link color to red as you mentioned but it did not change the link color. Instead, it gives kind of a red hue at the bottom of the chat. I did not change any other field and yet the normal text looks black and if you paste any link in the chat, it looks white. Not sure how it happens!

PFB screenshot - 

 

Swati36_1-1697204699720.png

Here's how my configuration page looks like at the back end - 

 

Swati36_2-1697204763727.png

 

Swati36_3-1697204792465.png

Swati36_4-1697204817770.png

 

 

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Anurag Tripathi
Mega Patron
Mega Patron
In response to Swati36

‎10-13-2023 06:55 AM - edited ‎10-13-2023 06:56 AM

Try changing the agent background bubble, that should help make it more readable. Go for a darker color

-Anurag
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