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Resolved! Help in VA chat header log background colour

Hi Community, Need help in Virtual Agent chat header logo background color ,As my chat header log/icon is white color it is not reflecting in chat window. How we can change the header log background color to something apart from white.Thanks in advan...

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Resolved! Need help in Virtual Agent

Hi Community, I have a requirement where Virtual agent is going to create a incident with some attachments attached. As I am able to do attachment but in the work notes is showing as updated by caller . I want to change the work notes updated by to "...

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Virtual agent chat idle timeout

Hi All,Need a bit of your help,  I am currently facing a requirement where I have to change the timeout settings of idle virtual agent chat on the portal that we have created.I changed this system property:  com.glide.cs.conversation_idle_timeout and...

AI search disable

Hi,I would like to know if I can disable AI search topic from default Chat setup(Conversation Interface->settings).I've tried to configure the AI search functionality for my CA territory.But, at the last step , when i tried to add bot to the portal ,...

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Resolved! VA Altering User Settings

Hello all,Recently I have been trying to create a VA topic that will change the user's preferred_language setting using a static list of choices and custom script. It seems like it should be a simple script to write, but throughout several iterations...

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nhadinge by Tera Contributor
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