Hello! I am trying to build various indicators on the incident_metric db view. One indicator I'd like to build in particular is for the On hold reason field. Essentially, I'd like to use that indicator to build a word cloud widget on the On hold reas...
Hi guys! When I reopen a request it automatically creates a task and I would like to autopopulate the task description with the comment from the ''request to reopen tab''(pic in attachments). Can you give me a hand with this?
we have embeded Custom Service Portal Inside teams however when user try to access the catalog item , its not getting rendered. Below errors are seen on console. Tried setting below to true false but did not helpglide.set_x_frame_options Any help w...
Good Day All, Please help me on the scripting part that i need to include the variables under my request in esc portal
Hello, I am trying to use FlowDesigner's "Rest API - Asynchronous" trigger.In the flow, I need to access the value of a header field.That header field has a hyphen in it ('User-Agent').When I try to set this in the trigger configuration, the name alw...
We have different landing pages for different audience now we need to show some fields only in some landing pages.How can we achieve this?
Hello, Please can someone advise how I can automatically create task every business day.
HI Team,We have a requirement wherein we need to hide dotwalked field from list view based on conditions.Can you suggest some approach or method to achieve this? BR,Ankur
One of our developers developed a virtual agent on one personal developer instance (PDI). Now another developer needs to take over the development. Can some one assist to provide instructions on how to export settings and configuration from the ori...
Hello All, In our instance users are redirecting to portal, now we have requirement that "itil" users must redirect to backend instead portal after login/impersonating. Can someone please help me on this. @Ankur Bawiskar @Mark Roethof @Aman Kumar S ...
Hi Experts. Is it possible to enable Voice Message in Virtual Agent (not IVR) ? The purpose is get the user Voice Message from VA or WhatsApp and send it to some third party solution to make use of Speech to Text and Gen AI. Other approaches are also...
Guys @Ankur Bawiskar @Community Alums @Dr Atul G- LNG or anyone please clarify my query While setting up Integration spoke or JIRA or SAP using connection & credentials we are providing the required details & setting up the connection after that we ...
Hi, I have a requirement for bulk user creation where the user will be attaching an excel file where each row represents a specific user.I need to create a script that parses the data from the excel and populates the fields of a new RITM that has to ...
Hi, I have a variable inside a multirow variable set named 'user type' i have a similar variable in the form outside of the multirow. I want to make it so, once i select the user_type outside of the multirow, and once i open the mrv this variable is ...
Hi, I have a strange behavior in the UTAH developer instance. When i create a new catalog Item i get related list Not Available for defaulted with SNC_EXTERNAL User Criteria.I read in many thread that this is a regular behavior. We can't delete it un...
