More of a general question, Can the virtual agent be setup to where the waiting/typing is quicker? I feel like when I talk to my bot the time, I have to wait for messages to appear is slightly too long. Is there any way to combat this issue? I alrea...
Hello Experts, We have a requirement to show an alert whenever values are removed from List collector variable. Example: below is a variable of type list collector having ids in it.so if ID -33524 is removed then it should show an alert ('Caution: yo...
We have a requirement where two virtual agent flows will be running on. one is add users to mailbox and remove users from mailbox. So the query here is whenever the user selects remove users from mailbox topic, in the catalog item the access_type va...
HI Team, I have a requirement wherein we need to display the worknotes on an task based record which are created by 'system' as blue in color.Can you tell how to achieve this?I am trying to achieve it via sys_ui_style table but I guess I am writing s...
Hi Folks,I want to download a report through API. can someone help on script to download report from servicenow sys_report table with report id. ThanksSunadh Raj
何か作業をした時に（例えばファイルを添付したり削除したりした時）、それに関連して自動的にAdditional Commentsが登録されますが、これはデフォルト設定ですか、それともどこで別に設定するのですか？ 設定をするとしたらどこでするんですか？ もう一つ質問がありますが、メールにファイルを添付して送る時にコメントを入力しなかったのですが、Notificationが通知される理由は何でしょうか？ これも別に設定できますか？
Hi Community, I have a notification on kb_knowledge table. I need to get affected products in the email body. Affected products are under kb_knowledge records which have different tables for different templates. How can i get affected products relate...
Hello all, We have installed and setup the Teams integration in our instance. However, we are seeing some things that dont seem to be working as expected. We though the issue was IP whitelisting but we have since taken care of that issue. Thos incomi...
hello, by a business rule, I am updating few worknotes in problem record. It is working fine in my PDI but when deployed in Development instance of customer, work notes are updating twice. One by the ID of user who logged in ServiceNow and other by "...
@Dom Gattuso I have written the below script as you mentioned but its giving one issue,This is not allowing the hyperlink to be visible in the worknotes of any task based records.It vanishes function onLoad() { var div1 = document.getElementsByCl...
I'm getting an error that the system can not convert my variable (var endTime = new GlideTime("17:30:00"). Getting "Cannot convert 17:30:00 to java.lang.Long". Request:If task is created during After Hours (after 5pm but before 7:30am) then assign ...
I have a child and parent incident and I want to have them both synchronized especially to these 3 fields (state, priority, notes).
Hi Experts, Greetings !!We have a requirement where we have to set info message and email notifications based upon UI policy defined on one on the rule based catalog item . to achieve this I have written OnSubmit catalog client script like when check...
Hello Everyone, I am looking for a tutorial or guide to assist me in creating post incident reports for problem. The report needs to pull numerous fields from the problem form and send these to the problem manager once the problem has been closed off...
I have used "On-Call: Assign by Acknowledgement" workflow for on-call schedule, I got notification like below..and I replied with ACC in the body but the ticket is not assigned to that user.please help here thanks in advance.
