Virtual Agent ATF Scripts

[mohapatraar]

I want to run ATF on below Virtual Agent functionalities:
1. topics
2. creation of incident
3. update a ticket
4. connect with live agent
5. chat responses
Is ATF feasible for above points? If yes, then do we have any OOB ATF scripts / sample present to refer?

[mkrish_plat4mat]

Is there any answers on this from servicenow. We also need the details for the same LLM topics

[MURALIR20469232]

Hello @mohapatraar ,

All the mentioned topics, topic blocks, setup topics and small talks testing can be done in virtual agent designer. If you navigate to any respective topic, you can find test button. From there you can perform the testing for those topics.

Sample image:

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Murali.K.V.R