Categorize based on Description in Predictive Intelligence

[reen17]

Hi All,

We have a requirement on the predictive Intelligence feature in ServiceNow, to categorize incidents (Auto populate the category and subcategory fields on the form)  based on the value input in the " Description" field in the incident form. As per my knowledge, predictive intelligences uses "Short description" field as input to auto populate the category and subcategory. I added the keywords in word corpus and created the solution definitions and submitted it for train but the ML Solutions definitions is throwing errors during training. One more query How does Machine Learning algorithm 'before' creation of Incident tickets work and whether we can utilise them. 

Please share your thoughts.

Thanks,
Reena

[ojhagargi]

Anyone got resolution for above?

[Subalakshmi P2]

hi @reen17 ,
We have a similar requirement to categorize incident based on description. Were you able to find the solution? If yes, can you please share more information.
Thanks.