Virtual Agent Designer Topic stuck on 'Connecting'

beccintech
Tera Contributor

‎11-05-2024 02:48 PM

Hi all, I am having trouble opening any topics from Virtual Agent Designer. When I navigate to Virtual Agent > Designer, the page prompts me to log in again which I've not seen before (see screenshot). Once I click any topic to view or edit, it only ever shows 'Connecting' and never loads anything else. The same issue occurs whether I provide my credentials or not (the list of topics loads but I can't open any of them). I've even tried a different browser.

I did see this KB but the cause doesn't seem to apply to my situation. I don't see any records with (empty) name. I also confirmed my account has the required roles for VA Designer.
Has anyone else seen this and resolved the issue? Thanks.va_connecting.jpg

 

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4 REPLIES 4

Vidhya A
Tera Contributor

‎11-12-2024 01:28 AM

I am facing similar issue. Have you found the solution for this?

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Rahul43
Tera Contributor

‎01-09-2025 01:15 AM

Hello All,

 

Experiencing the same issue. Do we have any solution for the same?

 

Thank you!

Rahul Pawar

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Jenna
Tera Expert

‎01-09-2025 07:20 AM

We had the same issue and the below KB fixed it for us. There is a system property, glide.ui.escape_all_script, that is recommended to be true, but ours was false. After we updated this property and cleared cache, we are no longer stuck on connecting. 

KB1477746 - Escape Jelly - https://www.servicenow.com/docs/bundle/vancouver-platform-security/page/administer/security/referenc...

Koteshm
Mega Contributor
In response to Jenna

‎02-04-2025 04:23 AM

Koteshm_0-1738671704226.png

It works for me to change the value to 'true'.