Virtual Agent Incident Creation Enhancement
My requirement is virtual agent auto suggest the category and subcategory using short description entered by user in virtual agent, What can i use to achieve this.
Forum Posts
Pre-populate a custom field before the action.
I created a service catalog using flow designer. The requirement was to have a label the approver type per approval level. The logic is there will be 5 layers of approval dependent from multiple tables. So what i did is to create a custom field in th...
UI Action Delete Single Incident Record
Hi Devs, I'm a beginner and learning ServiceNow, it's functions & Scripts. I'm trying to create a UI Action button in PDI to delete a record but when I tried. It deleted all the incidents which was created earlier. Can someone please help me on this?...
the reports does not have column search , How do we add it to the reports.
I have a report created called "My Task". The reports have list view but it is not showing the column search or magnifying glass as shown below - How do we get the column search for reports?
On-Call Application Change for Remove Coverage
Hi all, If an itil user has access to their on-call calendar, they can make substitutions/replace coverage and that still works. They used to also be able to remove coverage if it changes or isn't needed any longer. They cannot do that anymore and ...
Records not getting saved in training instance, chat feature is poorly designed resulting in overlap
Hi, I am using training instance and for some unknown reason I am unable to create new service offering. After saving the record, I did not find that record in list. Moreover, when trying to use chat feature for help, it is just showing limited optio...
Visual Task Boards - How to unhide task descriptions when swimlanes are used
On any type of Visual Task Boards when swimlanes are added the descriptions on the various records on the board are hidden. The “Show Compact Cards” setting is enabled and grayed out. Is there a way to have both swimlanes AND the ability to see the t...
Transformap rum when catalog submit
Hi All, We have a transfomrmap which runs on whenever catlog item submitted, once its run it capture data from exel and create records in related table.But once those record created the created By of those records shows as " system", but we need to s...
How to migrate SaaS integration profiles to a new instance?
Hi All,I have a few SaaS integration profiles available in the table samp_sw_subscription_profile_list in my test instance (Xanadu) at https://informatest.service-now.com. The integrations are up and running successfully in the test instance.I want t...
Resolved! Populate data of Single select field to multi-row variable
Hi SN Community, I have this requirement to auto populate what was selected in single select variable to my multi row variable field item.How to achieved this? I'm using client script below: But its not working. var upgradeOpt = g_form.getValue('upgr...
How to report on RDC Workspace inbox status of all agents
On the RDC workspace they have an inbox for the agent statusHow to create a report that will show me visibility of all agents status's
Resolved! Hide a UI Action on a form when its state is closed or canceled
Hello dears,I created an UI Action called "X" , on "change request" table, and i want to not display it on the form when the state of a change request is closed or canceled, so I specified in the condition : current.state != 7 , but it d'din' work, s...
"Create remote task for provider" related list link missing in preprod instance after cloning
Hi All, Recently we cloned the instance prod to lower instances and we found out that one of the related links "Create remote task for provider" is missing in the lower instances in the incident record, but we found out that UI action in present but...
What is the suggested Hardware configurations for Walk-up Desk experience
Is there any specific hardware specification and requirements for the Walk-up Desk Experience. Can anyone please share the details for this The following guidance describes what devices are needed and function best for each Walk-up Experience feature...
Excel file Doesn't show in portal
Hello,When a request is submitted with an attached file in the Employee Center portal, all file types are displayed in the ticket form except for Excel files.what could be the problem ? thanks
