Resolved! Can we populate Hint dynamically for a field in ServiceNow when we hover mouse over the field?
Need to populate Hint dynamically for a field in ServiceNow when we hover mouse over the field, any suggestions would be helpful. Thanks.
Forum Posts
Resolved! Populate dashboards based on selection on the onwer variable value
I am creating a scenario where I have to populate dashboards based on the selection of owner variable (reference to user table) value on catalog item.I have written the script working on the background script but I am not getting how to call this scr...
Resolved! REST API to get the logged in user details
I'm new to Service Now and am exploring REST APIs. I have created a user named "Ajay". I have got the access_token of this user. I am getting the details of this user using the below request.curl --location 'https://dev191.service-now.com/api/now/tab...
Making variable editor editable based on state to opened by user
I want variable editor editable for CSM module in portal by "opened by" user in "draft" state.When I create case via RP , after submit, it create case in "draft" state.I want every variables to be shown and editable in portal for user. currently only...
Type Ahead in Virtual Agent
Hej guys, Remi here. I got a really good question today, and that is if it's possible to use a Type Ahead function in Virtual Agent. For instance, if a user is typing in Virtual Agent: "I need help with Microsoft" -> then there's a pop-up with text ...
Fire Event Action / Notification question
I am trying to send a notification that uses a template and an email layout but it is not getting sent. I've read many posts that indicate I should use a notification and the Fire Event Action in my Workflow to trigger the Notification. The Fire Even...
AD v2 Spoke syntactical questions
I'm in the process of developing a flow that takes data from a SP form and automates access to AD. I'm wondering if folks out there have utilized the OOB "Add User(s) to Group(s)" Spoke Action and have any insights on what data AD expects/can handle...
How to get the on hold ticket start and end date for sc_req_item table
We have OOB metric for incident as Incident State Duration. Using this I created report for incident records to get the on hold data. But how to get the on hold status data for sc_req_item table
Prevent Knowledge articles added as attachment in portal view if pasted in knowledge article body
Hello Experts,I want to prevent knowledge articles from being added as attachment to the header and portal view incase if the image is pasted in the article body of the knowledge article.@Ankur Bawiskar Thanks in advance
Issue with Duplicate SLAs
Hello,I am encountering an issue with SLAs: I have approximately 60,000 duplicate SLAs on incidents and changes between October and November.All SLA definitions appear to be correctly configured, as well as the pause and stop conditions.For now, I ne...
First reported by Field -AutoPopulate
Can the "First Reported By" field be automatically populated with the incident number when a problem is created using the "Create a Problem" option from the incident form?
want to display alert message on Worknote Post button cliick.
when any user enter worknotes and click on POST button, show popup alert message with YES/NO confirmation.
Showing Risk Assessment as a Tab on Change Requests
I've had a request to create a Risk Assessment for change requests.They would like this to be a TAB on the ticket instead of the OOB Assessment pop-up. I haven't seen much about this, except this post, where they outline creating the tab and assessme...
Issue while mapping fields from Azure AD to Servicenow User provisioning
There are two attributes(fields) in Azure AD. I am trying to concatenate both the fields and map it with 'user_name' field in the Servicenow. There are no error messages (maybe I am couldn't find it) but value is not flowing to the Servicenow User r...
Approval status on RITM is still in Requested even though all the approvals approved the request
Hi I have observed one thing in my catalog forms which were build from workflows (Not for flow designers) Approval status on RITM is still in Requested even though all the approvals approved the request and I tried in my PDI as well same issue exist...
