how much time required to imlement & configure Incident management &change management module in SN.
how much time required to imlement & configure Incident management &change management module in SN.
Forum Posts
KB article integration from one service now to another service now
Team,Did anybody do integration of KB articles between two servicenow instances. My need here is A instance has two KBs. one is internal KB catalog and another is external KB catalog. I want the B instance exposed to only external KB catalog to be se...
Resolved! Autopopulate Application Owner Name with Service Owner in Catalog Item
Hi,I have two variables in catalog item, one is Application Name that is reference to CMDB CI Service table, another variable is Application Owner Name which is single line text read only that should autopopulate with Service Owner once Application N...
Need to send an approval from request table based on the variable selection in Catalog item
I have to send an approval to the user based on the value selected in the order guide. But I have to send an approval for the request. Once the user submits the catalog with the field as ABC as an value which is referenced to custom table.After submi...
Resolved! Reference Qualifier to lookup business apps that match company and are active
what is the syntax to add active=true to this reference qualifier javascript: 'company =' + current.variables.business_app_company
Line breaks in resolution notes activity stream
in workspaces , when i update the resolution notes it doesnt show any line breaks like it does in classic view. It only happens with resolution notes , doesnt do it with regular notes
Virtual agent query parameter
Hi, I have been trying to call VA using URL and following this documentation for this.Virtual Agent URL parameters (servicenow.com) I want to send more parameters than just one example https://<instancename.service-now.com/$sn-va-web-client-app._emb...
Regex Validation for UPPERCASE combination of letters and or numbers without script and with Script.
Please I have the following requirements that I need help with. 1. I need some scripts for Regex Validation that only allows ALL CAPS combination of letters and or numbers in string fields. And if users do not meet the requirements and use lowercase ...
Need full
In record producer Variable I have one variable drop down variable name is "This the issue "a resolvedb in progress Suppose user select aI want to set state of incident resolved And update the resolution codeSuppose user select b I want to set state ...
Resolved! Configuring CSM Portal
I am trying to implement CSM in my PDI I have activated the necessary plugin and in the process of configuring the foundation data, do I need to configure all the steps in order to build my CSM portal?
Need Closure Code Definitions & Best Practices - Case Management
Are there closure code definitions and best practices for case management?
Resolved! Group by Count Query
Hello Team,I have below query to get the count of Total Tickets count Group by the Fulfiller. My question is, is it possible to get the Assignment Group Name they belong to in the result? If so how can I add that?Please advise. Thanks. var rec = new ...
response templates
Hi,HR related tables are not available in response template configuration. As an admin I can see all the tables but agents cannot see sn_hr_core tables.Quesiton:1.Who should be to given response template creation[sn_templated_snip.template_snippet_wr...
How to disable an alert
How do you disable or turn of the alert that generates this warning?:"MID Server SERVERNAME-DISCOVERY has logged in with MID username xx_xxxx_xx while that username is already in use". We know why this alert is generating, but we do not want to see ...
Remove duplicate records
Hi experts,We identified more than 100 duplicate active department records. We have the list of active records from workday.Now I need an approach to remove duplicates from servicenow ( these records might be referenced in any user record or other ta...
