I'm trying to set up some small talk to give the VA some personality, and cover when the users try to go straight to a agent. We have "Ask user if topic VA chose is correct" turned on, because we want that for normal topic flows, but if users say He...
in the badge integration , how to inform the user that unable to check in ? is there any way of doing it ? is it using badge event ?
I have a Virtual Agent conversation that performs a web request. It seems that while the web request is taking place, the Virtual Agent is not typing. The Virtual Agent begins typing once a response is received, but I'd like it to start typing before...
Hi Team, I have a notification set up such that whenever Request is assigned to a group the respective Assignment Group receives the notification. The notification is also sent to manager of the group who but is not a member of the group. I don't w...
We are in Tokyo release. We have intergrated MS Teams and actionable notification is on. We'd like to report how many changes / Requests get approved / rejected from Teams. For this purpose, We want to update "Approval Source" to Teams in approval ta...
Hello Everyone,I need to restrict access to the Change Request form for anyone outside of the specified groups. This restriction applies to Normal, Standard, and Emergency changes. Only the assignment groups listed below should be able to raise chang...
I was recently looking for a solution to accomplish this but could not find one here. Now that I have worked it out, I'm going to leave my solution here for anyone else that may be having this same question. Backstory: Client has a catalog item that ...
Hi all,I got a request to open Knowledge Articles that the users search for with the search in the workspace to be not opened in the edit/record view, but in the actual reading view. As seen in the image below, we search for the records. When opening...
Hi all,Kindly help me to Export the KB article as PDF, when user click on View Article related link on KB.I need a button called 'Export as PDF' in kb_article page which will export the respective KB article with Body as PDF with all images attached....
Hi Team, We have a List collector field and we are trying to populate the Account names which have comma at places, this is treating it as another values and making it split.How to correct this behaviour Below is the list of account names with commas...
Hi Community, I have requirement to implement Enhancement to story mapping for insert and update case.For Insert Case 1: We already have UI Action on Enhancement form "Create Story" but is is just mapping short description, priority, state etc mappin...
Hi all I have the requirement to have multiple columns (like table with the ability to select multiple records) to be displayed in in Dynamic Choice user input control under virtual agent so that the user can see more info about the record he is sel...
We recently upgraded from Vancouver to Washington and installed the Product Configurator plugin. However, the configurator opens for new quotes but not for new orders, and the catalog view isn't loading at all. When creating a new order, it directly ...
HI Team, We have a blank email template with Logo ,when we select the Quick Message it should override the Blank email template.Can someone tell how to achieve this?
Hi All, Can we create three button in the hortoxiontal in the portal page , can any provide me HTML code .
