Virtual Agent - How to embed links and route to the topics in the chatbot

Sujatha V M
Kilo Patron
Kilo Patron

‎02-09-2024 07:52 AM

Hi All, 

 

Could anyone let me know, how to embed a "Topic" as a URL and on click it should route to the topic. 

For eg. 

SujathaVM_1-1707493903946.png

On selection of click here, I'm not able to launch the VA topic. When I try to call an onclick event, it loads only a blank page.

 

Can someone help me on this?

Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.
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Sujatha V M
Kilo Patron
Kilo Patron
In response to Mark Roethof

‎02-10-2024 01:25 AM

I'm able to achieve the promoted topics as links and it initiates the topics on click of the links. 

SujathaVM_0-1707556905134.png

 

Now the issue I'm facing is when I try to combine suggested/promoted topics with "Show Me Everything" button. 

- If the "Send Topic Picker" is disabled, it works fine. 

- If the "Send Topic Picker" is enabled, it doesn't start the new conversation. 

 

How do we make sure that sendTopicPickerControl() triggers based on suggested topics?

 

Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.
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priyankaverneka
Tera Contributor

‎09-12-2024 02:50 AM

Hi Sujatha,

 

I have a similar requirement. Did you find any solution for the above?

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