Hi all, If an itil user has access to their on-call calendar, they can make substitutions/replace coverage and that still works. They used to also be able to remove coverage if it changes or isn't needed any longer. They cannot do that anymore and ...
Hi, I am using training instance and for some unknown reason I am unable to create new service offering. After saving the record, I did not find that record in list. Moreover, when trying to use chat feature for help, it is just showing limited optio...
On any type of Visual Task Boards when swimlanes are added the descriptions on the various records on the board are hidden. The “Show Compact Cards” setting is enabled and grayed out. Is there a way to have both swimlanes AND the ability to see the t...
Hi All, We have a transfomrmap which runs on whenever catlog item submitted, once its run it capture data from exel and create records in related table.But once those record created the created By of those records shows as " system", but we need to s...
Hi All,I have a few SaaS integration profiles available in the table samp_sw_subscription_profile_list in my test instance (Xanadu) at https://informatest.service-now.com. The integrations are up and running successfully in the test instance.I want t...
Hi SN Community, I have this requirement to auto populate what was selected in single select variable to my multi row variable field item.How to achieved this? I'm using client script below: But its not working. var upgradeOpt = g_form.getValue('upgr...
On the RDC workspace they have an inbox for the agent statusHow to create a report that will show me visibility of all agents status's
Hello dears,I created an UI Action called "X" , on "change request" table, and i want to not display it on the form when the state of a change request is closed or canceled, so I specified in the condition : current.state != 7 , but it d'din' work, s...
Hi All, Recently we cloned the instance prod to lower instances and we found out that one of the related links "Create remote task for provider" is missing in the lower instances in the incident record, but we found out that UI action in present but...
Is there any specific hardware specification and requirements for the Walk-up Desk Experience. Can anyone please share the details for this The following guidance describes what devices are needed and function best for each Walk-up Experience feature...
Hello,When a request is submitted with an attached file in the Employee Center portal, all file types are displayed in the ticket form except for Excel files.what could be the problem ? thanks
hola!!Necesito dejar como obligatorio el adjunto en un formulario, pero solo cuando se cumpla cierta condición de un formulario. En formulario existe un campo select box, solo una de las opciones del campo debe solicitar adjunto obligatorio.
Hi Community, I have a requirement to have a calculated field on Incident form. So, I have 3 custom fields A, B and C. where A and B are floating point number fields and C is a string field, now I want the A subtracted by B value in C.I tried using f...
Hello,i want to import products into ServiceNow SAM.when i download the import template, it is always empty. What do i do wrong? RegardsFranck
Two sets of approvals should go out at the same time, and only one user from each group is required to approve. The two sets of approval are: 1. send to the Ownership group 2. according to knowledge article it should go to particular group, for examp...
