Task intelligence similar incident model
After I have deployed my similar incident model of task intelligence Where can I use that deployed model?other then service operation workspace
Forum Posts
Can REST outbound call response holds for sometime?
if I am triggering outbound call to third-party usually we will get response immediately if it is there but if the third-party can able to send response back after an hour/day/days can we able to use it under same outbound call??
need to find evidence request pop-up page and UI action in engagement form within workspace
So I have a requirement to add a new field "access group" referring to the group table on the evidence request tableThe issue is that the access group is not getting saved from the workspace which is working fine in the native viewFor the native view...
We have the requirement that we need to print the attachment without downloading it.
We have followed the below steps for the same:1. We have created a new action assignment in the attachment action ("Print").2. Then we have used the UXF Client Action.3. And we have used payload in payload we have passed sysparm_media=print.4. When w...
User table
If the logged in user has an 'itil' role, filter the department lookup search to show only one value 'IT' in the user formWhat is the best method?
Automatic Update set transfer
Hello community, I'm looking for a way that, once someone has created or modified a catalog item through the catalog builder, the update set created and completed can be automatically moved from one instance to another. I found this documentation pag...
Resolved! UI action with confirmation pop up
Hi All, I am trying to create a UI action which should create an Incident from RITM form and I need help with showing up a confirmation box which asks for confirmation before proceeding with Yes/No. If yes, it has to create Incident and If "no" it sh...
Record Producer Redirect not working in ServiceNow
I'm having a record producer requirement to create case/incident based on the choice selected in the variables. Hence we are using the script to create both records based on the variable choice values, and using current.setAbortAction(true); to end t...
Know who is on-call by asking virtual agent
Hi,The requirement is "When I have a virtual agent conversation and when I ask who is on-call and the correct user's name should be returned to me aligned to the on-call calendar." Please let me know if anybody knows how to achieve this ? Regards,Sra...
How to generate an additional comment in a Task through workflow?
Good afternoon, everyone. I'm working on a workflow related to the creation of Catalog Tasks in a specific Catalog Item and I need to write a Script that would generate additional comments in each task, as the evolving on the RITM work. Could you ple...
Resolved! Change models
Hi Community, I want to create a new change Model that uses the ootb change workflows. I have followed link below and the change form works however the approval flows dont work as it is not using the current workflow. How can I update the workflow to...
Can we add the Print UI action that can print the attachments?
Can we be able to add the print button in activity log attachments, which can print the attachment?Below or above the download UI action. Please see the attached Screenshot.
Modificar la información que se muestra en cada REQ del employee center en la sección My Request
Buen dÃa Estimada Comunidad, Me podrÃan indicar cómo puedo modificar la información que se muestra en cada REQ que se visualizan en la sección My Requests en el Employee Center, me gustarÃa agregar la información que venga en el campo Description. Ag...
Resolved! check if there is already an existing problem with that incident, if not please create a new problem
When the state of incident is changed to on hold with reason as Awaiting problem, check if there is already an existing problem with that incident, if not please create a new problem with similar details as incident.How it can be achieve by using bus...
no llega la notificación del update en los comentarios adicionales del Watch list
Hola querida comunidad, Acudo a ustedes para que me orienten en saber exactamente cual es la funcionalidad del campo "Watch list" en un RITM, tengo entendido que se envÃa una notificación a los destinatarios incluidos en el watch list cuando se hace ...
