Hi, Users with snc_internal role are not able to open request type tickets which were created for them.they are getting "Security constraints prevents the display of this record".But they are able to open incident and bpo tickets.I found one ACL whic...
Hello All, I have to differentiate one integration based on the payload they are sending. Scenario; We have one enabled integration which is currently working fine, Based on the data we are receiving we are creating purchase receipt data in our stag...
Form Name : Windows Server Configuration Update Short Description : Windows Server Configuration Update Description : This form is to be raised for any Windows Server configuration changes namely Server CPU and RAM. This form is to be submitted only...
Hello Team Some one have deleted the Topic from the Scoped application, then We have moved the same Topic from the other instance to DEV and relative NLU also. But we are not able to publish the Topic properly. And it is showing "Another published to...
Hi, I need to send notification on employee work anniversary. To achieve that I have created : 1. Event 2. Schedule Job var gr = new GlideRecord('sys_user'); gr.addQuery('active=true^u_hr_hire_dateISNOTEMPTY^nameLIKEnivedita'); gr.query(); while(gr....
I'm working to configure an SLA for Update Frequency. It should be specific to the priority of the issues (i.e. low priority = 24h Update Frequency, Moderate = 4h Update Frequency, High = 30m Update Frequency, and Critical = 15m Update Frequency). If...
I'm trying to configure my Playbook Activity card to accept document attachments. I need step by step instructions on how to accomplish this.
Hi Team, Currently , I am working on configuring Survey's in Virtual agent. Basically, when every conversation is about to end a survey should be triggered to the user asking for this experience over the chat. I have configured Survey Setup topic for...
Hi everyone,I'm currently working on implementing Classification Predictive Intelligence in ServiceNow .However, I'm encountering a couple of issues:Security prevents writing to this field: This error appears, and I'm not sure how to resolve it. I've...
Hello all,for example: (Consumes::Consumed By or Depends on::Used by) i think it exist more than such examples....are there more such applicationpossibilities and what is the significance of using the "::" in a report?are any information about this a...
I have created one flow designer which will create standard change every last thursday of month now I want add one more condition that it should get closed after 5 days. For example if it was created 27-02-2025 then it should be close on 05-03-2025....
I am integrating an external monitoring tool to ServiceNow. The tool is able to create and update incidents via REST Explorer API. So far, the interface works as intended, except for character encoding. I have been able to fix the encoding for whenev...
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