I am asking the community about integrating a shortcut from desktop or a way to lower the number of clicks to directly access the virtual agent. Let me know if anyone has ever done an integration like this. This integration should not include MS Teams integration.
The Ask
I want a one‑click or hotkey way to open Virtual Agent directly from my desktop, without opening the ServiceNow web UI or selecting a widget, so that I can resolve issues faster and increase self‑service adoption.
