Virtual Agent to check logged in user Start date

[MR1]

Hi All,

I need assistance verifying the "start date" of the individual using the virtual agent chat. Change the topic if the user is new and has a start date of less than a week (the Virtual Agent topic).

I think we can validate via the "greeting" topic in some way. Please assist me.

Thanks

[Ankur Bawiskar]

Hi,

greeting topic can be customized but remember it's used across all topics at the start of conversation.

Why not do this

1) in your custom topic have a script to check what's the date for logged in user and then take necessary actions

[MR1]

Yes Ankur, I am aware of it.

Basically whenever user start date is less than 1 week then only he should be routed to another topic. 

I used this script action in the Greeting designer topic.

(function execute() {
    vaSystem.switchTopic('validate Start date');
})()

 In that validate start date topic, I am using this script

(function execute() {
    var gDate = new GlideDate();
    var usrEncQuery ='u_effective_start_dateRELATIVELT@dayofweek@ahead@21^active=true';
    var user = new GlideRecord('sys_user');
    user.addEncodedQuery(usrEncQuery);
    user.addQuery("sys_id",gs.getUserID());
    user.query();
    while(user.next());{
       // if (user.next())
       // if(vaInputs.user.u_start_date > gDate){
           if(user.u_start_date > gDate){
        answer = true;
        }
        
    }
    
})()

Thanks

[Ankur Bawiskar]

@MR1 

then did you debug the above script by adding gs.info()