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12-24-2025 04:31 AM
Is it possible to set the subcategory field based on category in through Virtual agent, I am creating Incident via virtual agent and I want to fill category and subcategory fields as well.
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12-24-2025 05:15 AM
how is INC created? share that screenshot
you can ask user to select the category as 1st response and then in 2nd ask for subcategory
where are you stuck?
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-24-2025 06:47 AM
This is how I am creating I need to load the sub-category options based on Category
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12-24-2025 07:37 AM
check this
Dynamic Choice user input control
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-24-2025 08:33 PM
Hope you are doing good.
Did my reply answer your question?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
