Virtual Agent

radhamanchi
Tera Contributor

Is it possible to set the subcategory field based on category in through Virtual agent, I am creating Incident via virtual agent and I want to fill category and subcategory fields as well. 

4 REPLIES 4

Ankur Bawiskar
Tera Patron

@radhamanchi 

how is INC created? share that screenshot

you can ask user to select the category as 1st response and then in 2nd ask for subcategory

where are you stuck?

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

radhamanchi
Tera Contributor

radhamanchi_0-1766587610256.png

This is how I am creating I need to load the sub-category options based on Category

 

@radhamanchi 

check this

Dynamic Choice user input control 

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@radhamanchi 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader