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3 weeks ago
Is it possible to set the subcategory field based on category in through Virtual agent, I am creating Incident via virtual agent and I want to fill category and subcategory fields as well.
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3 weeks ago
how is INC created? share that screenshot
you can ask user to select the category as 1st response and then in 2nd ask for subcategory
where are you stuck?
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
This is how I am creating I need to load the sub-category options based on Category
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3 weeks ago
check this
Dynamic Choice user input control
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
Hope you are doing good.
Did my reply answer your question?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
