Agent name need to mask

[rttiwari]

Hi Friends,

i am using walkup plugin of ServiceNow and i have integrated with ms-teams so that end user can connect with agent . the issue i am facing that user is able to see a agent name . I want to mask the agent name . How i can achieved this 

Thanks for your response

Rahul

[GlideFather]

Hi @rttiwari,

go to Conversational interfaces > Settings and browse around the options, somewhere there you can do this. Not remember exact steps and my PDI is waking up so I cannot provide better navigation but it shall not be difficult to locate it.

Try to search it and once my PDI is awaken I can try to provide more detailed solution

[GlideFather]

@rttiwari it's been awaken faster than I expected 😄

Go to Interfaces > Settings > Agent chat > Agent names.

And let me know if that helped