Hi All,
Is it possible to see the names of users that have had a conversation with the Virtual Agent? It would be helpful if there was a table which contains all the conversations and a 'User ID' column.
Our customers are IT users who also work for the same company (we are an internal IT department).
Our business has recently launched Virtual Agent and we are trying to get some demographics of the kinds of users that have already using it - this will help us see which areas of the business are not using it so that we can target them for comms campaigns and provide them with drop in sessions / extra support on how the VA works.
I have noticed that on the Conversations tab on the VA dashboard it shows 'User ID'... but it looks like it's encrypted as it only shows a string of letters and numbers. (Image below)
Any help is greatly appreciated and will be marked as helpful.
Many thanks,
Chris
