Change welcome message on MS Teams Now Virtual Agent bot

ayman_h · ‎02-22-2022

Hi,

We have successfully integrated the Now Virtual Agent MS Teams bot. When a user installs the bot, they get a welcome message on their MS Teams instance saying 'Welcome to Now Virtual Agent....' including the Help commands.

Any idea how we can update this welcome message? I have looked into Message content and sys_notification tables but wasn't be able to find anything related to these message

Regards,

Ayman

Joel Dias · ‎02-25-2022

Hello,

The settings are in the sys_cs_provider_application table for your integration.
You need to open the correct channel identity. The messages used are "msteams_welcome_part1_msg" and "msteams_welcome_part1_msg".

For the commands displayed in the help, you can exclude the channel for each command in the integration configuration (Messaging Apps Integation module).

View solution in original post

billy7 · ‎10-21-2022

Do you happen to know how to make the content of that message(msteams_welcome_part1_msg) dynamic? say, replying : hi 'username' 🙂 thanks in advance

chuckn · ‎07-21-2022

Hello. I realize this is only a bit related, but is there a way to turn this off? We enabled the Now Virtual Agent app for all our users and it's starting a chat with everyone in the company with these messages. Thank you.

ayman_h · ‎07-22-2022

It should only send these messages to the user base that is interacting with the bot.

You can try disabling the automatic linking and see if it helps. On the Messaging Apps Integration menu, disable the checkbox for the 'Automatically link ServiceNow user profiles'

Regards,

Ayman

chuckn · ‎08-01-2022

Thanks, Ayman. I was reluctant to do that because I wasn't sure what other side effects it might cause. We hadn't tested that way, so we weren't sure of the impacts. I opened a case about it, but HI took a while to respond and by that time VA was done saying hello to everyone.

Kavita Kulkarn1 · ‎06-05-2023

@chuckn

Did you get any solution from hi support on turning these welcome messages off?

We have the similar requirement, we don't want App to send the welcome message to users as soon as they are granted access to the app.