How to kill a virtual agent topic that is caught in a loop?

twooton
Giga Contributor

‎04-17-2020 06:40 AM

So I have a topic that is caught in a loop. It is spitting out a message to my logs, which is how I know it exists. How do I kill that conversation or process to stop it? I have already disabled the topic, but I don't find anywhere on how I can kill the process or restart the virtual agent.

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twooton
Giga Contributor
In response to Dom11

‎04-22-2020 12:54 PM

Between deleting all conversations, and all active transactions for all users, I was able to fix my loops. However in the beginning, I ended up cloning back to start over because those methods didn't help.

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Sujith John
Tera Contributor

2 weeks ago

Try making a change to the topic which will break the loop, save and test.

Ideally it should break the loop

had a similar experience where while testing from virtual agent designer, encountered a loop which will trigger a rest action flow.

breaking the loop in topic and testing helped coming out of the loop.

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