Find your people. Pick a challenge. Ship something real. The CreatorCon Hackathon is coming to the Community Pavilion for one epic night. Every skill level, every role welcome. Join us on May 5th and learn more here.

How to kill a virtual agent topic that is caught in a loop?

twooton
Giga Contributor

‎04-17-2020 06:40 AM

So I have a topic that is caught in a loop. It is spitting out a message to my logs, which is how I know it exists. How do I kill that conversation or process to stop it? I have already disabled the topic, but I don't find anywhere on how I can kill the process or restart the virtual agent.

0 Helpfuls
  • 3,083 Views
6 REPLIES 6

twooton
Giga Contributor
In response to Dom11

‎04-22-2020 12:54 PM

Between deleting all conversations, and all active transactions for all users, I was able to fix my loops. However in the beginning, I ended up cloning back to start over because those methods didn't help.

0 Helpfuls

Sujith John
Tera Contributor

‎01-28-2026 04:10 AM

Try making a change to the topic which will break the loop, save and test.

Ideally it should break the loop

had a similar experience where while testing from virtual agent designer, encountered a loop which will trigger a rest action flow.

breaking the loop in topic and testing helped coming out of the loop.

0 Helpfuls