live agent's capacity in use is showing as 1. though there no active work items or interactions

[Venkat122]

Hi All,

I observed an weird issue where the capacity in use for an agent is showing as 1, though there are no active work items and interactions assigned to the agent,

Please help me if you know any way to fix this issue.

Thank you

[Musab Rasheed]

Hi Venkat,

Please post the screenshot where you are seeing this.?

Regards

[Venkat122]

Thanks for the reply. Sure, please find the screenshot below

[Musab Rasheed]

Go to below table and see if any chat assigned to agent is not closed complete or closed abandoned and make changes here.

https://yourinstance/interaction_list.do?sysparm_query=assigned_to.nameSTARTSWITHvenkat%5EstateNOT%20INclosed_complete%2Cclosed_abandoned&sysparm_first_row=1&sysparm_view=

Mark my answer as correct or hit like based on impact

[Venkat122]

Yeah, I checked. None found in interactions table