live agent's capacity in use is showing as 1. though there no active work items or interactions

[Venkat122]

Hi All,

I observed an weird issue where the capacity in use for an agent is showing as 1, though there are no active work items and interactions assigned to the agent,

Please help me if you know any way to fix this issue.

Thank you

[nataliya_b]

Hi @Venkat122 , have you  ever figured out the cause in your case?

[hamlin]

Hi , Were you able to figure out what was happening ? I have 2 agents with same issue.