no need of this message in VA
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04-05-2024 12:57 AM
i dont want to show this message when enter any wrong text or some unknow word

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04-05-2024 07:22 AM
Hi there,
This is actually a useful message, since something broke in your topic, incorrect logic, incorrect scripting, etc.. So you should actually use this to improve your Virtual Agent setup so by improving it, this does not appear anymore.
Not just by removing or hiding this...
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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04-05-2024 08:57 AM
I do not like getting that message in user chats but it does tell me to go digging for what is causing the issue with Virtual Agent.