no need of this message in VA

hemantnh
Tera Expert

i dont want to show this message when enter any wrong text or some unknow word

 

hemantnh_0-1712303840564.png

 

2 REPLIES 2

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

This is actually a useful message, since something broke in your topic, incorrect logic, incorrect scripting, etc.. So you should actually use this to improve your Virtual Agent setup so by improving it, this does not appear anymore.

 

Not just by removing or hiding this...

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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Lynda1
Kilo Sage

I do not like getting that message in user chats but it does tell me to go digging for what is causing the issue with Virtual Agent.