Virtual agent message changes

TAKAHIRO
Tera Contributor

I would like to change the message “what would you like to do” when the submit button is displayed when creating a record by the record producer in the virtual agent.
Could you please tell me how to change it?

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5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

@TAKAHIRO 

did you check the topic you are using?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Anand Kumar P
Giga Patron
Giga Patron

Hi @TAKAHIRO ,

 

You can open the virtual agent topic and search the message by navigating to that Topic in virtual agent designer and change name like below . If it is OOB topic duplicate and rename.

AnandKumarP_0-1735116010238.png

 

Or

 

System UI>Messages and find one with the text "“what would you like to do". The key is "Your custom topic “.

 

If my response helped, please mark it as the accepted solution and give a thumbs up👍.
Thanks,
Anand

Tricia Cornish
ServiceNow Employee
ServiceNow Employee

@TAKAHIRO
I would not recommend editing the topic for this message. This particular message is 3 levels down within the Request LLM topic, under the Request LLM topic block, in the Generative AI controller topic block and I believe it's "read only" unless you have maint access. 
I re-created your example and tested my solution first.

TriciaCornish_2-1735665383305.png

 


The easiest way would be to edit the sys_ui_message for the catalog request. Look for "what do you want to do?" in the application scope, "Now Assist in Conversational Catalog Request"

TriciaCornish_0-1735665086348.png

When I added a new record for my language, with my text in the "Message" field and saved, my next test worked successfully. 

TriciaCornish_4-1735665552472.png

 

TriciaCornish_3-1735665484853.png

Hope that helps! 


Tricia 

Key “What would you like to do?”
Application “Now Assist in Conversational Catalog Request”.

 

The above created a message record, but the message was not changed.
Is there a step I am missing?