Virtual agent message changes
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12-24-2024 11:27 PM
I would like to change the message “what would you like to do” when the submit button is displayed when creating a record by the record producer in the virtual agent.
Could you please tell me how to change it?
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12-24-2024 11:32 PM
did you check the topic you are using?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-25-2024 12:44 AM
Hi @TAKAHIRO ,
You can open the virtual agent topic and search the message by navigating to that Topic in virtual agent designer and change name like below . If it is OOB topic duplicate and rename.
Or
System UI>Messages and find one with the text "“what would you like to do". The key is "Your custom topic “.
If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand
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12-31-2024 09:20 AM - edited 12-31-2024 09:25 AM
@TAKAHIRO,
I would not recommend editing the topic for this message. This particular message is 3 levels down within the Request LLM topic, under the Request LLM topic block, in the Generative AI controller topic block and I believe it's "read only" unless you have maint access.
I re-created your example and tested my solution first.
The easiest way would be to edit the sys_ui_message for the catalog request. Look for "what do you want to do?" in the application scope, "Now Assist in Conversational Catalog Request"
When I added a new record for my language, with my text in the "Message" field and saved, my next test worked successfully.
Hope that helps!
Tricia
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01-06-2025 06:23 PM