Virtual agent message changes
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12-24-2024 11:27 PM
I would like to change the message “what would you like to do” when the submit button is displayed when creating a record by the record producer in the virtual agent.
Could you please tell me how to change it?
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01-07-2025 01:24 PM - edited 01-08-2025 05:13 PM
Hmm - not sure, if there's no record in the sys_ui_message table for that message, the text from the topic displays. I made a change again and it was successful, I even deleted the record and saw an immediate change.
Have you cleared your browser cache for your test user? Do you have "English user" for testing or do you change the language in the profile? When I tested an English user and changed the language in the profile to Spanish, I didn't see my updated message - it's still in English. I don't want to clear my browser cache at the moment, but when I tested a Spanish user, who has always had Spanish defined in her profile and browser, then messages display correctly.
Another idea is to leave the Application scope blank or create the sys_ui_message in the global scope - scope gets me a lot. I hope that works for you!
Tricia