Find your people. Pick a challenge. Ship something real. The CreatorCon Hackathon is coming to the Community Pavilion for one epic night. Every skill level, every role welcome. Join us on May 5th and learn more here.

Virtual agent

Manasa C
Tera Contributor

‎08-29-2025 09:50 AM

Hello,
I’m working on a project in my Personal Developer Instance (PDI). When I try to use Virtual Agent Designer, I get the error:"Upgrade required. Please upgrade to access all features. Contact your Account Executive for more information."

  • Is Virtual Agent  available in a free PDI?Thanks in advance!

Preview file
14 KB
0 Helpfuls
  • 1,044 Views
1 REPLY 1

GlideFather
Tera Patron

‎08-29-2025 02:44 PM

Hi @Manasa C,

 

can you please tell me what's the version of your PDI - s it Yokohama or Zurich?

- if not, upgrade it from: https://developer.servicenow.com/dev.do 

GlideFather_1-1756503866931.png

 

If not that, navigate to xour instance and tell me the VA version?
https://your-instance.service-now.com/now/app-manager/home/app/id/134450a0b3781300787162ac16a8dc1e/v/9.2.4/details

 

And eventually try this guy:

GlideFather_0-1756503766197.png

 

_____
Answers generated by GlideFather. Check for accuracy.

0 Helpfuls