Virtual agent

Manasa C · 3 weeks ago

Hello,
I’m working on a project in my Personal Developer Instance (PDI). When I try to use Virtual Agent Designer, I get the error:"Upgrade required. Please upgrade to access all features. Contact your Account Executive for more information."

Is Virtual Agent available in a free PDI?Thanks in advance!

GlideFather · 3 weeks ago

Hi @Manasa C,

can you please tell me what's the version of your PDI - s it Yokohama or Zurich?

- if not, upgrade it from: https://developer.servicenow.com/dev.do

If not that, navigate to xour instance and tell me the VA version?
https://your-instance.service-now.com/now/app-manager/home/app/id/134450a0b3781300787162ac16a8dc1e/v/9.2.4/details

And eventually try this guy:

———
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */