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Virtual agent

Manasa C
Tera Contributor

‎08-29-2025 09:50 AM

Hello,
I’m working on a project in my Personal Developer Instance (PDI). When I try to use Virtual Agent Designer, I get the error:"Upgrade required. Please upgrade to access all features. Contact your Account Executive for more information."

  • Is Virtual Agent  available in a free PDI?Thanks in advance!

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GlideFather
Tera Patron

‎08-29-2025 02:44 PM

Hi @Manasa C,

 

can you please tell me what's the version of your PDI - s it Yokohama or Zurich?

- if not, upgrade it from: https://developer.servicenow.com/dev.do 

GlideFather_1-1756503866931.png

 

If not that, navigate to xour instance and tell me the VA version?
https://your-instance.service-now.com/now/app-manager/home/app/id/134450a0b3781300787162ac16a8dc1e/v/9.2.4/details

 

And eventually try this guy:

GlideFather_0-1756503766197.png

 

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